Cancellation of Order before Dispatch
- The Company hereby informs User that User's receipt of
an electronic or other form of order confirmation does not
signify the Company's acceptance of User's order, nor does it
constitute confirmation of the Company's offer to sell. The
Company reserves the right at any time after receipt of User's
order to accept or decline User's order for any reason. The
Company further reserves the right any time after receipt of
User's order, after prior notice to User, to supply less than
the quantity User ordered of any item. User's order will be
deemed accepted by the Company upon shipment of products or
performance of services that User has ordered as indicated by
the Company's servers. Title to goods and all risk of loss
passes to User upon delivery to the common carrier. The Company
may require additional verifications or information before
accepting any order.
- The Company shall have the right to refuse or cancel any
orders placed for Products listed at an incorrect price, rebate
or refund, or containing any other incorrect information or
typographical errors. The Company shall have the right to refuse
or cancel any such orders whether or not the order has been
confirmed and User's credit/ debit/ cash card charged. If User's
credit/ debit/ cash card has already been charged for the
purchase and User's order is cancelled, the Company shall
immediately issue a credit to User's credit/ debit/ cash card
account for the amount of the charge.
- User shall be entitled to cancel an order of any
Product, booked on the Website, by placing a "Cancel
Order" request, by logging a call with Companyâs Customer Care
Centre by phone on 7207-666-000.
- "Cancel Order" can be placed anytime
after booking of order but before status of order changes into
"handed over to courier" on the Website.
- All eligible refunds against Cancellation of Orders by
User before delivery of Product to User will be subject to
deduction of 2% of the Product Price already paid (Transaction
value) as Banking and Transaction charges and balance would be
processed to be refunded to User. User understands and agrees to
such deduction by putting Cancellation request for any Order
before delivery of Product.
Cancellation Policy for Store Pick Up Service
- The order for purchase of the Products placed by the
User using the Store Pick Up Service can be cancelled by the
User at the Store on approval by the Store manager on the sole
condition that the User makes a fresh purchase at the Store.
Further, the amount paid by the User for the cancelled order
will be refunded to the User after deduction of Two (2%) Percent
Return Policy for Home Delivery of Products
after Dispatch (Only in case of defective, damage and dead on
arrival or what you have got is different from what you have
- All Products purchased from the Website enjoy fifteen
(15) days Return Policy'.
- Any Product, purchased from the Website, can be returned
to the Company within fifteen (15) days of delivery of the same
to User by placing a "Cancel Order" request by logging a call
with Companyâs Customer Care Centre by phone on 7207-666-000.
- Any Product purchased from the Website can be returned
to the Company only if the Product supplied by the Company is
damaged, defective or the Product received is different from the
Product that was ordered.
- The User shall ensure that he/she does not accept the
delivery of any Product whose original packaging is damaged or
tampered in any manner.
- In the event if User, on removing the packaging of the
Product, finds the Product is damaged and/or defective and/or is
different from the Product that was ordered, User shall
immediately intimate the Companyâs Customer Care Centre about
such damage and/or defect and/ or difference and the Company
shall arrange for the replacement of the Product or refund of
price of the Product along with shipping charges, if any,
collected by the Company in the unlikely event of the Company
being unable to replace the damaged and/or defective Product.
For any Refund or Exchange / Replacement of Product the relevant
provisions of âRefundâ and âExchangeâ shall apply as given
- In case of Cancellation (Return / Replacement) of order
after delivery of the Product to User, the Company will arrange
pick up of the Product to be returned. User will assist and
cooperate fully to return the Product with its manuals,
booklets, warranty card, accessories, freebies and packing
materials or any other thing which were delivered to User along
with the Product being returned. At the time of pickup the User
will be provided with acknowledgement of pick up by the
Companyâs Logistical Partner. User should retain the said
acknowledgment and quote or product the same in all his/her
future communications with the Company in this regard.
All free gifts, in original packing as delivered and unused
condition, must be returned along with the Product in case of
cancellation of order of the Product with which the free gift(s)
Exchange / Replacement for Home Delivery after Dispatch
of Products (Only in case of defective, damage and dead on
arrival or what you have got is different from what you have
- In case the Product is found having certain defect(s)
immediately after delivery of the same, User can request for
exchange/ replacement of the Product any time after delivery of
the Product but not later than fifteen (15) days from the date
of delivery of the Product (which do not require any
demo/installation) or fifteen (15)days from date of
demo/installation (if manufacturing/working defect is discovered
at the time of demo/installation for those Products which
require demo/installation), by placing 'Exchange'/ 'Replacement
Request' on the Website or by registering a call on the
Companyâs Customer Service Centre at 7207-666-000. In case any
free item delivered to User is found defective then the Company
shall arrange the replacement of the Free Item only and the main
Product shall not be replaced.
- In case User decides to get replacement of the Product
due to certain defect in the Product as provided above, then the
Company will arrange pick up of the Product to be exchanged/
replaced. However, User agrees to assist and cooperate to return
the Product with all its accessories, freebies, original packing
materials and such declaration duly signed by User as may be
suggested by Customer Service Centre while registering call for
- Subject to the provisions as set out here in above, User
hereby agrees and understands that she/ he cannot return any
Products purchased on the Website at any Croma store. Products
can be returned by User only by registering lodging a 'Return'
request' by logging a call on the Companyâs Customer Service
Centre at 7207-666-000.
- In case of any defect arising after delivery of the
Product or after demo/installation of the Product as the case
may be, such defects will be serviced by the respective
manufacturer/brand in accordance with respective manufacturer's
- In case User opts for replacement of the Product due to
any defect at the time of delivery or demo/installation of the
Product, User will have to ensure that the Product is returned
in undamaged and saleable condition including all accessories
and manuals. There should be no signs of external damage on the
packaging, including the original carton. Kindly refer to the
Returns sections on the Website for further detail on the Return
- Pay-on-Delivery Order Cancellations/Replacement
- If you want to cancel the order, please do so by
calling at our call centre 7207-666-000 or when our executive
calls you up for the order verification.
- Once an order is delivered it cannot be returned/ cancelled in
case of any (defect/damage in transit/what you see is what you don't get) it could
only be replaced.
- We would only be returning the product in case we run
out of stock and the remittance would be done via cheque which
would be delivered at the address customer has put at the time
of placing the order within fifteen (15) days.
- All eligible refunds for 'Pay on Delivery'
transactions will be processed by issuing account payee cheque
in Userâs name as registered on the Website and delivered to the
billing address entered during the online transaction effected
by User on the Website and the cheque will be dispatched to the
User only after the Product(s) is /are collected from the Userâs
place with all its accessories, freebies and original packing
The User will be bound by the return policy of the Company
and shall not hold the Company liable for any loss that she/ he
may incur due to cancellation of the order.
No Warranty for Freebies
Free gifts given with any of the Product purchased from the
Website will not be exchanged and/or covered under any kind of
It is expressly provided that if any Products are not
available with the Company for an exchange, the money shall be
refunded to the User in accordance with the Refund Policy of the
Company as set out herein.
Replacement Policy for Store Pick-up Transactions
- The Replacement Policy under the Store Pick Up Service
will be applicable only in respect to Music CD's, DVD's, gaming
software and small appliances only on account of inherent
manufacturing defects ("Store Pick-up
Replaceable Products"), subject to fulfillment of the following
Store Pick-up Non- Replaceable Products -
- Products as desktops, laptops, peripherals,
gaming hardware, handy-cams, digital cameras, mobile phones,
fixed phones mp3 players, accessories, large appliances,
LCD's, TV's, home theatre systems and other entertainment
- Any products sold under Special offers or
- Personal care products will not be replaced
for hygiene reasons.
- Free gifts will not be replaced and/or
covered under any kind of warranty.
It is expressly provided that if any Store Pick-up
Replaceable Products are not available with the Store, the
money shall be refunded to the User in accordance with the
Refund Policy of the Company as set out herein.