You can register at croma.com by following any one of the following simple ways:-
If you forget your Croma online account password, just follow these simple steps:-
If you wish to change your Croma online account password, please follow these simple steps:-
Unfortunately, the email id of your Croma online account cannot be changed once you have registered with us using the same.
As a registered user on croma.com, you can create your own Address book which would save shipping information of previous orders. As a customer, you can select a shipping address from the Address book and proceed through checkout.
Shopping at croma.com is very easy. Once you click on "Add to cart" for the product you wish to purchase, follow these steps:-
Once your order has been placed, you will receive order details on website, email, and sms.
Sure! Multiple orders can be booked at one single time by simply adding them to your shopping cart. However, each order booked is subject to your delivery Pin Code being serviced by our delivery partners.
It is our endeavor to service all deliverable locations in India. However, your Pin Code may not support delivery because of the following reasons
As soon as you place your order,
Of course! You can order any number of quantities for a particular item. The order limit, however, will be subject to the availability of stock at the time of placing the order.
Sorry! Currently there is no option of accessing a gift card online on croma.com.
We will ship your order within 7 working days from the date of placing the order. For more information, please see Shipping information
All orders are delivered through our reputed courier service partners.
We offer FREE SHIPPING for all our products except for the order with a cart value of less than Rupees Three Thousand (Rs 3,000) which will be subject to shipping charge of Rupees Seventy Five(Rs 75) . Octroi charges, wherever applicable, shall be borne and paid by the Company and not to be borne by Customer.
No. Unfortunately, we do not deliver outside India at the moment. However, you are more than welcome to make your purchases from anywhere in the world, but please ensure the delivery address is within India.
Yes, in your cart, please select Store Pickup as delivery mode to buy online and pick up at the store.
You can track the status of your recent purchases by clicking on the "My account" page as soon as you login to your account.
All products will be dispatched to the shipping address provided at the time of checkout.
Yes, you can cancel or return a home delivery order
Call our toll free Customer Care Helpline on 7207-666-000.
All the payment reversals or refunds will be completed as per our Cancellations policy. The amount to be refunded will be processed to your bank account/card account within 3 working days. The payment will however reach your bank account based on your individual banks payment reversal processing timeline.
If you wish to return your home delivery order and claim a refund, you can raise a request from the time your order has been placed up to 15days after the order has been delivered to your place.
Currently there are 2% cancellation charges for any order cancelled.
No, currently we do not have a provision for you to return your order at Croma store.
Yes, you can get your order replaced if the purchased product fails to meet your expectations or you receive it in a damaged/not working condition.
For more details please see Cancellation and Returns policy.
Unfortunately, at croma.com we can process only online orders.
However for store queries, kindly reach us at 7207-666-000
All the free gifts, packaging material, and supporting accessories would have to be returned along with the product.
In case you do not wish to return the free item, then a part of amount corresponding to the value of that gift item would be deducted from the total amount.
With Croma credit / debit card EMI options, you can choose to pay in easy installments of
3, 6, 9, 12, 18*, or 24 months* with credit cards/debit cards from the following banks:
*18 & 24 months EMI options are available only on selected banks.
There is NO processing fee charged for availing EMI payment option. On return or exchange, interest charged by the bank till that time will not be refunded by us.
You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.
Accurate interest rates and the amount charged by the bank for your credit card/debit card EMI scheme can be seen while placing an order using the EMI payment mode.Examples and Calculations
The table below shows a representative rendering of EMI plans for a Rs 20,000 purchase on Croma paid using the EMI payment plan
|Total Effective Price You Pay||Interest
|3||Rs. 20,000||Rs. 6,800.44||12.00%||Rs. 20,401.33||Rs. 401.33|
|6||Rs. 20,000||Rs. 3,450.97||12.00%||Rs. 20,705.80||Rs. 705.80|
|9||Rs. 20,000||Rs. 2,344.32||13.00%||Rs. 21,098.89||Rs. 1,098.89|
|12||Rs. 20,000||Rs. 1,786.35||13.00%||Rs. 21,436.15||Rs. 1,436.15|
Once you've added the desired items to your Croma shopping cart, proceed with your order as usual by entering your address. When you're prompted to choose a payment mode for your order, select 'EMI' & follow these simple steps:
Please note that the full amount will be charged on your card on the day of the transaction.
Available on selected products only.
Step 1- Check if the No cost EMI available on product detail page Step 2- Proceed to check out with only a single product in your cart Step 3- Under Payment Details select EMI Option Step 4- Choose your preferred bank as Bajaj Finserv No cost EMI Step 5- Choose the tenure mentioned on the Product page only, enter your card details and click Pay Now Step 6- You will receive the OTP on your registered mobile number with Bajaj Finserv Step 7- Enter the OTP Enjoy your purchase! Pay Bajaj Finserv in easy installments *No Cost EMI is currently only available to customers using the Card. For details about how to obtain a Card, please contact Bajaj Finserv on 020-39575152 (Toll number- Charges are applicable). You may also write to them at email@example.com through email.
Currently, payment can be made through the following modes:-
No, as per our policy we do not store any bank details of a customer.
Yes, we are accepting International credit cards.
Yes, croma.com offers an option to pay on Delivery for your orders.
Here are steps to place an order using Pay On Delivery option:
We appreciate your business with us and try our best to ensure that you have a hassle free experience while shopping from croma.com. This is one of the key reasons that we provide you the "Pay on Delivery" option so that you can shop with complete peace of mind. However in order to prevent fraudulent transactions we have been forced to put in certain checks to qualify a Pay on Delivery purchase. These are as follows:
Yes, you can pay for your purchases with any of the Wallet services listed below:
Note: Please ensure the Wallet has the amount required to complete the transaction, or add the required amount to it.
Please retry making the payment after ensuring that the amount is not debited from your bank/card. You may retry again by entering correct details such as card, login ID, password, OTP etc.
Prices for products are same for all locations.
All prices on the Croma website are similar to Croma store prices.
However, depending on your shipping location, the prices may vary as per the applicable local taxes.
Currently, we do not offer bulk purchase discounts on our website. For bulk/ corporate purchases please contact our institutional business team at firstname.lastname@example.org
If you have any queries, kindly reach us on our 24 hours Croma Customer Care No. 7207 666 000 or mail us at email@example.com .
For any queries related to Croma store, we request you to contact us on 24 hours Croma Customer Care No. 7207 666 000. For us to call you, please SMS 'Croma' to 56677.