Comprehensive Plans(1)

Keep your Appliances Secure with the ZIP Device Secure Plan from Croma

The excitement when you buy a new gadget is quite natural but when something goes wrong with the gadget this excitement can turn into disappointment and frustration. The value of electronic products depreciates as the product gets older and requires constant repair/maintenance after the usage of some time. The mounting cost of repair is a big concern for many people. While the manufacturer’s warranty lasts for a certain time, once that is over you are on your own. In such a situation you might be wondering whom you should call or who to visit to get the gadget fixed. You might also be worried about the time taken to get it fixed, the way your precious gadget is handled, and the amount charged for getting it fixed. It is in times like that that the Device Secure Plan offered by Croma can save your day. What’s more, Croma is a name you can trust because we believe a purchase is just the first step to a relationship that will last for years to come.

What do you get from the ZIP Device Secure Plan?

On an average, every household requires at least 2 appliances to be repaired in a year. If you are tired of looking for a service centre in order to get your appliances repaired, there is a solution offered to you by Croma called the ZIP Device Secure Plan. It is an all-in-one plan for repairing your devices. This plan, which can also be referred to as the Device Support Plan, applies to all electronic appliances except earphones/headphones. This plan provides unlimited repairs for up to 5 appliances or devices, and includes both digital and non-digital devices.

In case of a breakdown or functional defect of your appliances, the Device Secure Plan offers free and unlimited repairs and visits. Once you notify that an appliance needs to be looked at, a technician visit is done within 24 hours. Repair is carried out at brand authorised centres. Also, there is free pick up and drop for the items that can be carried. You pay for nothing, no labour charges, no visit charges, only if there is a requirement of spare parts, that’s where you pay. The process is absolutely cashless and hassle-free, and there is no involvement of paperwork, and there are no hidden charges. Croma does an end to end follow up with the repairing status and keeps you informed.

Aside from all of the benefits that you get when you buy a Device Support Plan, there is another plan called the ZIP Device Secure Gold plan which offers you additional benefits. ZIP Device Secure Gold Plan is a comprehensive plan with unlimited device support for up to 5 appliances (which includes both digital and non-digital devices), and additionally you also get 2 maintenance services for your air conditioner. This plan helps to save you a lot of money in the long run.

How do you Buy Device Secure Plan?

Croma is just a phone call away from providing you the best service for your electronic products. Croma is your ultimate destination for a seamless buying experience - in-store, online or mobile. So, whether you want to buy a ZIP Device Secure Plan online or you simply want to visit your nearest Croma store and avail the plan, you have all the options at your disposal. Other benefits include personalised exclusive offers through Croma Privilege to our loyal customers, convenient EMI payment options on smartphones, Homes and Kitchen appliances. We also offer Life Time Service Assurance on LED TVs, ACs, refrigerators and washing machines. Croma’s e-waste disposal program encourages responsible consumption. Our relationship with our customers doesn't stop after the sale; rather it begins! Customer satisfaction is most important to us. We help our customers install, operate and maintain a purchased product. In case you face any issue with a gadget purchased from us, we are just a call away. We are available 24x7. Our team of experts will make sure to resolve your concern at the earliest. After all, the core purpose of Croma is to convert each and every dream of our customers into reality.