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Shipping Information

Order Support

The Company shall exercise all possible measures to ensure that any Product booked on the Website is delivered within seven (7) working days from date of booking of order on the Website subject to successful realization of payment made against the said Order and availability of the Product(s). However, User understands and confirms that the Company shall not be held responsible for any delay in delivery of Product due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure delivery of the Product within above mentioned timelines.

We offer FREE SHIPPING for all our products except for the order with a cart value of less than Rupees Twenty Thousand (Rs 20,000) which will be subject to shipping charge of Rupees Fifty(Rs 50) for orders with cart value of less than Rupees Five Thousand(Rs 5,000) and Rupees Seventy Five (Rs 75) for orders with cart value ranging from Rupees Five Thousand (Rs 5,000) to Rupees Twenty thousand (Rs 20,000) or such other charge as may be stipulated. However, if there are Two (2) products in the cart for a single order, then there will be no shipping charges, PROVIDED that the order is worth a minimum value of Rupees One Thousand (Rs 1,000/-) and neither of the products is a free gift. Octroi charges, wherever applicable, shall be borne and paid by the Company and not to be borne by Customer.

In case User books Order of multiple Products in one transaction, the Company would endeavor to ship all Products together. However, this may not always be possible due to product characteristics and/or logistics’ issues. If User purchases multiple Products in single transaction, then all the Products would be shipped to a single shipping address given by User. If User wishes to ship Products to different addresses, then User should book separate orders based on delivery addresses.

How would I know that my shipping address is serviced?

The information about any pin code being serviced within India can be checked post a product is selected for "Add to cart".

Your shipping address Pin code will be verified with our database before you proceed to pay for your purchase. In case it is not serviceable by our delivery partners, we would request you to provide us with an alternate shipping address which we expect to have on our partner delivery list.

How will the delivery be done?

Product delivery will be done through reputed courier service providers like Blue dart, Aramex, DIESL etc.

Does www.croma.com deliver internationally?

Currently, www.croma.com doesn't deliver items internationally. However, you are invited to make purchases on the website from anywhere in the world at the same time ensuring the Shipping Address is within India.

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