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  • Onsitego Home Maintenance Plan

    Rating: 3(3 Reviews)
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Key Features

  • Preventive Maintenance for home appliances
  • Checking of basic function of appliance
  • Identification of any repair or replacement need in future
  • 5 services on any combination of appliances
  • Product Category

    • Service Category

    • Product Service
    • Product Covered

    • Refrigerator | Air Conditioner | Washing Machine | Vacuum Cleaner | Dishwasher | Microwave Oven | Water Purifier | Air Purifier
    • No. of Devices Covered

    • 5 Devices
    • Product Price Range

    • Any Price Range
    • Service Available From

    • From the Date of Purchase
    • Service Period

    • 12 Months
    • When to Purchase

    • After Expiry of Manufacturer Warranty
  • Manufacturer Details

    • Brand

    • Onsitego
    • Model Series

    • NA
    • Model Number

    • NA
  • Service Coverage Features

    • Service Type

    • Onsite
    • Service Includes

    • Preventive Maintenance for multiple home appliances
    • Service Excludes

    • Physical damage, spares and consumables
    • Authorized Service Centre Repairs

    • Yes
    • Cashless Service

    • Yes
    • Documents Required

    • No Documentation Required
    • Service Features

    • Defined set of preventive maintenance activities based on the appliance; No need to decide the appliance on purchase or in advance; Take multiple services on same appliance during the year or one service per appliance or any other combination thereof; No limit on age or brand of the appliance to be included in the plan; total number of services: 5
    • Complaint Resolution Time

    • 2 Days
    • Service Cancellation/Refund Period

    • 15 Days
    • 24x7 Service Support

    • No
    • Support Centre Contact Details

    • 1800 220 506
  • Product Aesthetics

    • Color

    • NA
    • Color Family

    • Not Applicable
  • In The Box

    • Generic Name

    • Service/Insurance
    • Main Product

    • 1 U Service
    • Accessories

    • Not Applicable
  • Product Dimensions (Open)

    • Dimensions in cm (WxDxH)

    • NA
    • Dimensions in Inches (WxDxH)

    • NA
  • After Sales & Services

    • Standard Warranty Period

    • 12 Months
    • Installation & Demo

    • Not Applicable
  • Company Contact Information

    • Manufacturer/Importer/Marketer Name & Address

    • Onsite Electro Services Pvt. Ltd., Skyline Icon, G-3A, 86/92, Andheri - Kurla Rd, Chimatpada, Marol, Andheri East, Mumbai, Maharashtra 400059
    • Customer Support Number

    • 7207666000
    • Customer Support Email

    • customersupport@croma.com
    • Country of Manufacture

    • India
    • Country of Brand Origin

    • India

Why buy Onsitego Home Maintenance Plan

 

  • 5 Preventive maintenance services made available in a year
  • Avail any combination of services: 1 device 5 services or 1 service each on 5 devices or any other combination
  • Choose the device or Appliance, only when service is needed
  • Defined Set of activities to be performed based on device
  • No restriction on product age and brand
  • Covers the following Appliances: AC, Water Purifier, Washing Machine, Microwave, Refrigerator, Air Purifier, Dishwasher, Vacuum Cleaner

 

Leave aside your worries of calling different service experts for different experts at all times when it is time to give your appliance an annual check or for that matter repair them. Presenting to you an all-inclusive unique package Onsitego Home Maintenance Plan that takes care of all your appliance maintenance woes. The unique maintenance plan has been designed in such a way, that you are eligible for 5 preventive services in a year once you purchase the scheme. The Onsitego Home Maintenance Plan presents 5 preventive service can be taken as a combinational option service; either you can avail 5 service for a single appliance or, you can avail a single service for 5 different appliances or mix and match the combinations.

 

 

You can simply choose the device or appliance only when the Onsitego Home Maintenance Plan service is needed. The plan includes a defined set of activities which will be performed on the device or appliance by our authorised service technicians. The best part on choosing the Onsitego Home Maintenance Plan is that there is no restriction on product maintenance irrespective of the product age or brand. The plan covers devices such as AC, Water Purifier, Washing Machine, Microwave, Refrigerator, Air Purifier, Dishwasher, Vacuum Cleaner. Investing the in the maintenance plan ensures that the wear and tear of the appliance is taken care of and makes sure that the efficacy and efficiency of the appliance is not reduced. Summing it up, having the Onsitego plan activated will relief you from significant breakdown of your appliance, safeguards you against expensive repairs, prolongs lifespan of the device, and reduces power consumption. Now get top of line maintenance experience with our highly trained service engineers all for a highly affordable rate!

 

Note:

 

The plan excludes any form of breakdown support.

 

Any spare parts that will be required will need to be purchased at an additional cost.

 

The maintenance plan does not include consumables like filter and gas charging.

 

The plan excludes built-in devices.

 

Preventive Maintenance covered for Air Conditioner – Wet Service

  • Temperature, Remote, basic function check.
  • Cleaning of filter in running water.
  • Cleaning of coils with soap water.
  • Cleaning of condenser coils with water flush.
  • Cleaning of outer and indoor unit.
  • Check gas pressure, need for gas charging.
  • Disposal of waste.

 

Preventive Maintenance covered for Water Purifier

  • Basic function check.
  • Cleaning of filters.
  • Check water quality and flow rate.
  • Cleaning of outer body and water tank.
  • Assess any repair needs, leakage.
  • Assess need for change of consumables.
  • Disposal of waste.

 

Preventive Maintenance covered for Washing Machine

  • Basic function check, panel.
  • Cleaning of lint filter, detergent holders etc.
  • Check water flow, drainage and cleaning Water hose assessment: Cracks, bulges etc.
  • Machine levelling and washing of outer unit.
  • Washing of inner unit (empty load).
  • Disposal of waste.

 

Preventive Maintenance covered for Refrigerator

  • Basic function check, temperature, cooling.
  • Checking and cleaning of door seals.
  • Defrost as needed.
  • Cleaning of outer body Cleaning of inner body.
  • Cleaning of condenser coils (if external).
  • Disposal of waste.

 

Preventive Maintenance covered for Dishwasher

  • Temperature, basic function check.
  • Cleaning of sprayer arms to prevent water blockage.
  • Cleaning of inner and outer body.
  • Inspection and cleaning of drainage area.
  • Removal of hard water or salt deposits.
  • Disposal of waste.

 

Preventive Maintenance covered for Vacuum Cleaner

  • Basic function check, suction capacity, noise.
  • Brush roller: Cleaning and assess need for replacement.
  • Cleaning of bags and dustbin.
  • Assessment of roller belt tension and replacement.
  • Checking and cleaning of hose, filters.
  • Disposal of waste.

 

Preventive Maintenance covered for Microwave Oven

  • Basic function check, temperature, modes.
  • Cleaning of outer body and panel for any deposits.
  • Deep cleaning of inner surface for food deposits, grease etc.
  • Check functioning of key components like magnetron, Tray motor etc.
  • Disposal of waste.

 

FAQs

 

Q.  What is the term of the Home Maintenance Plan?

A.   The term for this plan is one year. Plan would start from the next day after purchase.

 

Q.  What happens in case of breakdown? Can I utilize the same plan?

A.  This is just a preventive maintenance plan and hence breakdowns are not covered.

 

Q.   Can I take more than 1 service on same appliance?

A.  Yes, there is no restriction on service taken at a device level. Any combination can be used e.g. 1 service for 5 devices or 5 services on 1 device or any other combination.

 

Q.  Do I need to list the device now?

A.  No, you can list the device when the service is needed. No need to pre-inform.

 

Q.  When and how can the service be availed?

A.  Service can be availed from the day plan is active. Customer would need to reach out to Onsitego’s at 1800 22 0506 and request for a service by informing the appliance details.

 

Q.  How do you ensure quality of service delivered?

A.  All engineers are authorized by Onsitego. We ensure that they are trained and well-behaved.

 

Q.  Are any consumables like filters covered in the plan?

A. This is a service only plan and hence consumables or spare parts are not included. However, they can be purchased from Onsitego at competitive rates to market.

 

Q.  Can the plan carry if the customer changes location?

A. Yes, the plan can be carried over to a new address.