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Croma Lowest Price Challenge : Croma ACs


The terms and conditions of the Croma Lowest Price Challenge (the “Challenge”) are given below:

  1. This challenge is not valid for any B2B agents
  2. Where the Company believes that there is an error in price displayed by a competitor or the price displayed is no longer available to buy, the Croma Lowest price challenge will not be applicable.
  3. EGV will be mailed on the customer’s registered email id within 15 days of verification and delivery of the product.
  4. The alternate Product/proposition purchased by him/her through  or Croma store is available for purchase and delivery at a lower price (an all-inclusive price) on any of the following Ecommerce websites :
  5. Criteria of the Challenge: A customer can lodge a claim under this Challenge if:
  6. This Challenge is applicable only on purchase of specific products (“Specified Product(s)/proposition”) through the Company’s website “” or Croma store
  7. This Challenge is being organized and conducted by Infiniti Retail Limited (“Company” or “We” or “Our” or “Us”) (CIN: U31900MH2005PLC158120) Unit No. 701 & 702, 7th Floor, Kaledonia, Sahar Road, Andheri East, Mumbai 400069 on its The offer is not valid at Croma stores.
  8. The Specified Product/proposition sold on the Ecommerce websites mentioned above should be brand new. Re-furbished or secondhand products available for purchase on such Ecommerce websites will not be taken into account for the purpose of price comparison; and
  9. The Specified Product/proposition sold on abovementioned Ecommerce websites should be the have the same specifications & features as the one purchased by the Customer through or store
  10. Challenge Period: This Challenge shall commence from 21st July, 2016 00:00:01am and shall remain valid till 31st July, 2016 11:59:59pm.
  11. Eligibility Criteria: A Croma customer (‘Customer’) will become eligible to participate in this Challenge upon fulfillment of each of the following conditions:
  12. Claim Process: A Customer should lodge a claim under this Challenge latest by 31st July 2016, 11:59:59PM, by sending a claim request mail on  Any claim lodged after 31st July 2016, 11:59:59PM shall not be entertained. The claim mail should consist of the following:
  13. Croma will verify the claim submitted by the Customer under this Challenge and within 10 working days from the date of customer’s raising the claim, we will communicate our decision to the Customer.
  14. If successful, the Company will reimburse the difference between the amount on the Infiniti retail invoice and that on the screenshot of the portal where a lower price has been found, in the form of a Croma Electronic Gift Voucher (“EGV”)
    • The differential amount due to the customer will be rounded off upward to the next Rs. 10.
    • The EGV can be redeemed on our website and at our stores
    • The EGV issued during this Challenge shall be valid till for a maximum period of 90 days from the date of issue.
    • The EGV is not redeemable /refundable for cash and cannot be returned for a cash refund under any circumstances.
    • If an EGV is non-functional on account of any technical reason, then the sole liability of Company shall be to reissue/replace the said EGV.
    • Company shall not be responsible for any lost or stolen EGV and no representations in this regard will be accepted in any form or nature.
    • The EGV needs to be redeemed in a single transaction only.
  15. Cancelled or Refunded invoices will not qualify for the challenge.
  16. All decisions of Company regarding running/process/results of the Challenge shall be final and binding on all participants of this Challenge. No appeals will be entertained in this regard.
  17. On the transaction, terms of Use and Policies of the website will also be applicable.
  18. We reserve the right to reject any claim made under this Challenge, in the event We observe any irregularity and/or if We have reason to believe that a customer has acted in a fraudulent manner and/or engaged in any deceitful activity.
  19. Company reserves the right to withdraw, amend, modify, or terminate this offer “Croma lowest price challenge” anytime without notice or liability
  20. Company shall not be liable to for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the offer
  21. Company shall not be liable for any loss or damage arising due to force majeure event
  22. In no event the entire liability of the Company under this offer shall exceed the difference amount of abovementioned competitors’ price and purchase price under this offer
  23. Disputes, if any, shall be subject to the exclusive jurisdiction of the competent courts/tribunals in Mumbai only
  24. Croma reserves the right to modify or change any of the terms and conditions applicable to this Program at any time with/without prior notice to the cardholders
  25. The Challenge is for the consumption of individual retail consumers only and bulk orders “More than 5 products for a customer” will not be considered under the offer
  26. Under no circumstance will the reimbursement being offered under this Program be settled with cash in lieu by Infiniti Retail Ltd