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Terms and Conditions:

 

Onsitego Annual maintenance contract for air conditioners

Features and USAGE

This document outlines the features and terms of Onsitego Annual Maintenance Contract for Air Conditioners, a service that is brought to you by Onsite Electro Services Pvt. Ltd.

 

WHAT IS ONSITEGO ANNUAL MAINTENANCE CONTRACT FOR AIR CONDITIONERS? 

Onsitego Annual Maintenance Contract (AMC) for air conditioners is a repair and maintenance plan to get the best out of your air conditioner. This means that during the year of the contract, Onsitego will conduct 2 preventive maintenance visits including 1 dry and 1 wet service. With regular maintenance, chances of your air conditioner breaking down reduce drastically. Moreover, this plan covers free gas charging and repairs in case of any leakage in your air conditioner. You only have to pay in case spare parts are needed to repair the gas leakage. The plan also covers breakdown support, under which labour and service charges for any repairs are covered. We do all the legwork so that you can sit back and enjoy your air conditioner to the fullest.

Onsitego AMC can be purchased for residential air conditioners, including window and split AC, with capacity up to 2 ton. The appliance should not be older than 10 years at the start of AMC.

 

What are the awesome benefits of Onsitego AMC? 

Onsitego AMC comes with a host of features that are designed to not only safeguard your appliance, but also save you from the hassle of getting your appliance repaired.

  1. Coverage Period: The plan runs for a period of 1 year.
  2. Preventive Maintenance: We understand that your air conditioner is a critical appliance, which needs to be serviced regularly. Hence Onsitego AMC comes with 2 mandatory preventive maintenance visits including 1 dry and 1 wet service. Regular preventive maintenance minimizes the chances of your air conditioner breaking down and reduces repair expenses drastically.
  3. Gas Charging: In case your air conditioner is not cooling properly due to gas leakage, we will recharge the refrigerant gas free of cost and also repair the gas leakage. However, cost of spare parts, in case needed for repair of a gas leakage are not covered under the plan.
  4. Covered costs: The following costs are covered in Onsitego Annual Maintenance Contract:
  5. Cost of refrigerant gas required for refilling and repair of associated leakage. However, cost of spare parts, in case needed for repair of gas leakage are not covered
  6. Labour and service charges in case of a breakdown or malfunction. However, cost of spare parts is not covered. Moreover, Onsitego will not be responsible for non-availability of spare parts.
  7. Transportation charges in case an appliance needs to be transported to a service centre for a repair
  8. Cashless: This program is completely cashless. There are no hidden fees.
  9. At-Home repairs: Whether it means picking up your device or sending a technician home for preventive maintenance or gas charging, we will ensure that you never have to interact with a service center ever again.
  10. No Paperwork Required: The plan has a hassle - free process to file a service request. You don’t have to submit any documents or fill up any forms.

 

Term of Onsitego AMC

The term of Onsitego AMC for air conditioners is 1 year, starting on the later of the following:

  1. The date of purchase of the Onsitego AMC plan; or
  2. A day after the expiry of the manufacturer’s warranty, in case the appliance is still under manufacturer’s warranty; or
  3. Any specific date as preferred by the customer.

 For example, if you purchase your Onsitego AMC for 1 year on 15 July, 2019 for a two-year-old appliance, the AMC will start from 15 July, 2019 and will be valid up to 14 July, 2020. However, if your appliance is covered in the manufacturer’s warranty up to 10 October, 2019, Onsitego AMC will start from 11 October, 2019 and will be valid up to 10 October, 2020.

 

Onsitego AMC Certificate of Protection

Post purchasing Onsitego AMC, your plan will commence. You will receive an onboarding link on your email. Please complete the onboarding process by providing the details requested. Once this is completed, we will email your Onsitego AMC Certificate of Protection to your registered email address. The Certificate of Protection will be a confirmation of the fact that your appliance is protected under the Onsitego AMC for air conditioners. We shall also send an SMS to your registered mobile number with a personalised weblink that you can use to see your plan details online.

 

Help us, help you

  1. Provide all the information requested by us in a timely and truthful manner.
  2. Onsitego will contact you for the mandatory preventive maintenance visits. Please grant a suitable time slot for these visits and make the air conditioner available during the agreed time slot to our service engineer.
  3. At the time of the first service, our service engineer will note the model number of your air conditioner, the serial number of the indoor and outdoor unit. We request your co-operation.
  4. Our service engineer will put a tamper-proof sticker on the indoor and outdoor unit of your air conditioner. This is to indicate that your appliance is protected under the Onsitego AMC.
  5. And most importantly, use your device with the tender love and care that it deserves.

 

Requesting a Service                                                                                     

In case you need to schedule a preventive maintenance service, or if your air conditioner is in need of gas charging, or in case of a breakdown, do not worry; we are here to help you.

  1. Visit www.onsitego.com/request-a-service.
  2. Select the service you wish to avail and your preferred time slot.
  3. We will send an expert technician to your home for the maintenance or repair service within 48 hours.
  4. Your air conditioner remains in great health and you recommend Onsitego to your friends!

Alternately, you can call us on 1800 22 0506 and request for a service.

 

Scheduling a Preventive Maintenance Visit

Onsitego will send an email and an SMS periodically to remind you for scheduling your 1st and 2nd preventive maintenance visits. You are eligible for 1 dry and 1 wet service in a year. Please choose a convenient slot from the choices. In case you want to schedule these on a particular date, you can do so by following the process for “Requesting a Service” detailed earlier.

 

What Should You Keep In Mind

  1. We will gladly service your appliance as long as the plan is active and has not expired.
  2. The plan covers 2 preventive maintenance visits, gas charging, repair of gas leakage, breakdown support and transportation charges only. Any other costs including, but not limited to, cost of spare parts in case of a breakdown and cost of spare parts if required for repair of a gas leakage are not covered under this program.
  3. Onsitego AMC can be purchased for old and new air conditioners. Onsitego reserves the right to cancel the AMC and refund the customer in case the appliance is more than 10 years old.

 

FAQs

  1. What is the term of the service?

The term of the Onsitego AMC for air conditioners is 1 year.

 

  1. Can I buy the AMC for my old air conditioner?

Yes, you can buy the AMC for old air conditioners, however the appliance should not be older than 10 years at the start of AMC. Onsitego reserves the right to cancel the AMC and refund the plan amount in case the appliance is more than 10 years old.

 

  1. What type of air conditioners can I purchase AMC for?

Onsitego AMC can be purchased for residential air conditioners, including window and split AC, with capacity up to 2 ton.

 

  1. Can I extend the AMC on my air conditioner?

Yes, you can choose to renew the plan through Croma for another year as long as your current Onsitego AMC plan is still valid.

 

  1. What if my air conditioner needs gas refill?

Gas refill is needed if the appliance has gas leakage issues. If the gas leakage is such that it can be repaired, we will do so and recharge the refrigerant gas free of cost. In case the leakage is not repairable, then you will have to pay for the replacement of damaged component while the gas charging will be done free of cost.

 

  1. How many times will gas leakage be covered?

In case of a gas leakage, we will recharge the refrigerant gas at most 2 times.

 

  1. What do I have to pay in case my air conditioner breaks down and needs repair / replacement of parts?

The plan covers 2 preventive maintenance visits, gas charging, repair of gas leakages, breakdown support and transportation charges only. Any other costs including, but not limited to, cost of spare parts in case of a breakdown and cost of spare parts if required for repair of a gas leakage are not covered under this program.

 

  1. I changed my mind and I want to cancel the plan. Can I get a refund?

While we will be sorry to see you cancel the plan, we can certainly refund the plan within 15 days of purchase of plan, provided you have not already filed a service request or availed any service included in the Onsitego AMC.

 

  1. How many times can I avail the preventive maintenance feature?

For each year of coverage of the Onsitego AMC, you are eligible for 1 dry and 1 wet preventive maintenance service. These have to be availed within 1 year of purchase of the Onsitego Annual Maintenance Contract. Onsitego sends timely reminders to all customers for scheduling preventive maintenance visits. You may also schedule them on your own, as long as you are still eligible for particular service.

 

Some Legal Stuff

  1. Non-fulfilment of any conditions set out in this document may cause the rejection of your request; hence we solicit your co-operation to ensure we are able to provide you a perfect service experience.
  2. This service agreement is complete and is an agreement between Onsite Electro Services Pvt. Ltd. and the Customer. The retailer is only an authorised dealer of our products and shall not be responsible for any of your grievance with regards to the services to be performed by Onsitego under this Terms of Service. Any statements or representations made by resellers, ASPs or others that are inconsistent with this Agreement shall not be binding upon Onsite Electro Services Pvt. Ltd.
  3. Onsitego will not be liable for delay or failure in furnishing services in the event of strike, government action, act of God, disruption in global supply chains or any other cause beyond our control.
  4. Onsitego will not be liable for indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, inconvenience, mental or physical stress or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.
  5. Marketing brochures are meant purely for educating customers and do not have any commercial value.
  6. Onsitego reserves the right to withdraw / alter / modify / change or vary all or any of these Terms and Conditions and/or the Onsitego AMC at any time without any prior notice and without any liability.
  7. Any disputes arising in connection with this service shall be governed by the laws of India. The courts of Mumbai shall have the exclusive jurisdiction over disputes arising hereunder.
  8. Full set of terms and conditions are available on www.onsitego.com
  9. All rights reserved with Onsite Electro Services Private Limited

 

ESCALATIONS

If you are not satisfied with the services provided by Onsitego, you can contact us on:

Level of Contact

Name

Mail ID

Phone

Response TAT

Availability

1

Escalations Desk

escalations@onsite.co.in

022-62164894

1 day

10:00 AM to 6:30 PM, Mon to Sun*

2

Desmond Fonseca

desmond.fonseca@onsite.co.in

022-62164894

2 working hours

10:00 AM to 6:00 PM, Mon to Sat** 

*10.00 AM – 6:00 PM
**except for public holidays

“In case of any issues with the delivery of your newly purchased appliance or any issues regarding your appliance in the manufacturing warranty, kindly contact the retailer/manufacturer.”