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Terms of Service

 

  1. The Plan. These terms and conditions of this service contract (“Terms and Conditions”) govern and describe the technical support service (the “Service”) we will provide you under the Laptop Help @ Home plan (the “Plan”). References to “you” and “your” are references to the person who is authorized to receive Service per Section 8, below. References to “we”, “our” and “us” are referring to Croma and the third party Croma Authorized service provider, as the case may be. This is not a legal document and only servers as the terms of the service.
  2. When You’re Plan Begins and Ends; Types of Plans
    1. Your Plan begins on the date you purchase this Plan and shall end as explained below depending on what type of Plan you purchased (the “Service Period”):
      • One-Time-Pay & Service Plan. Service under your Plan is a onetime service plan. Where on purchasing the service, the service ends on the 1st service done.
    2. Cancellations. For more information on how your Plan may be cancelled or renewed, please refer to Section 9, below.
  3. What is covered? 
    • Remote service with accessibility to internet and that can be resolved over the phone.
    • Software disk cleanup & increase the speed of computer / Laptop.
    • Remote installation of Computer , Laptop / Printer / Scanners  Drivers configuration 
    • Remote Checkup of PC to avoid any unexpected breakdown while work from home.
    • Any issues related to Microsoft outlook email client regarding send & receiving emails.
    • Any Software activation like Anti-virus, MS –Office configuration.
    • Connectivity issues of PC with any other Peripheral devices like Bluetooth speakers, printers & Scanners.
    • Network check & Sharing of files with other terminals, in case of small office setup. 
    • Any configuration related to Computer / Laptop / Printers / Scanners can be resolved.
  4. What’s Not Covered?
    • Remote service on a non-functioning device.
    • The service to cover only service over the call with the help of internet, Home visit isn’t covered.
    • Troubleshooting issues that are likely to be resolved by upgrading your operating system or consumer software to the current version, if you choose not to upgrade.
    • Training services.
    • Server support including but not limited to any server administration and set up, server software applications/OS installation and support or server diagnostics and tune-ups.
    • Damage to or loss of any software or data that was residing or recorded on the Covered Products. This Plan does not cover the recovery or reinstallation of data, software, information or other files stored on your hard disk drives or any other data storage device.
  5. How to Obtain Service. You may obtain service by accessing our website, https://www.croma.com/laptop-repair-remote-service/p/218005, Croma Authorized Technician will arrange a call within 12 working hours**. 
    1. **Operational Response Hours from 10:00 am to 7: 00 pm. 
  6. Your Responsibility to Back-Up Data. 
    1. Prior to us servicing your covered device or any other equipment, it is your responsibility to (1) back-up the data, software, information or other files stored on your hard disk drives or any other data storage device; and (2) remove and/or disconnect all USB flash drives, optical discs, external hard drives and other removable data storage devices and media from your covered device or other equipment that you provide to us. (3) all personal and confidential files that are being worked on remain saved and closed before the remote access.
  7. Your Other Responsibilities. 
    1. To receive service or support under the Plan, you agree to comply with each of the terms listed below.
      • To receive web-based remote technical support, you will need to provide a high speed internet connection. 
      • You will provide information about the symptoms and causes of the issues with the covered Product. 
      • You will respond to requests for information such as the Covered Product serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Product, any error messages displayed, the actions which were taken before the Covered Product experienced the issue and the steps taken to resolve the issue.
      • You will be required to fill a consent for remote access and disclaimer or other service order terms for certain services. This service order disclaimer or other service order terms do not form a part of this Plan and are a separate legal document.
  8. Offers and Promotions.
    • Give a missed call on 1800226699 from registered mobile number at Croma.
    • After receiving message on WhatsApp reply 1 for Loyalty privileges offers
    • Open the offer link received
    • Select and activate the offer under Laptops
    • Use the same number for purchasing the service on Croma.com
    • All eligible customers will receive valueback in the form of Croma EGV and same will be credited against their mobile number
    • The validity of the product pricing is till 20th April. Valueback will be processed after in their wallet within 10 days from 20th April.
    • This value can be redeemed on croma.com or any of our stores
  9. Cancellation; Renewal.
    1. Refund process: 
      • In-case if the service doesn’t fall under the scope of work for the claim raised customer can opt for a refund or carry the plan forward within 3 months.
    2. Cancellation within 30 Days. You may cancel this Plan and obtain a refund in the amount you paid for the Plan if the cancellation occurs within 30 days of the date of purchase of the Plan. At our discretion, we may deduct from any refund the value of services already provided.
    3. Cancellation after 30 Days.
    4. One Time Pay Plan. You may cancel a One Time Pay Plan after 7 days from the date of purchase but no refund will be due.
  10. Limitations of Service. We shall not be liable for any failure or delay in performance due to any cause beyond its control. We reserve the right to refrain from providing the service and instead refund your payment, wholly or in part, on the basis that the minimum system requirements are not met or if you’re technical needs or other requirements are unusual or extensive and beyond the scope of these Terms and Conditions, as determined by us.
  11. DISCLAIMER OF WARRANTIES.
    • THE SERVICE IS PROVIDED ON AN “AS IS” AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE. YOUR USE OF THE SERVICE AND ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER/SYSTEM OR LOSS OF DATA THAT RESUL TS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. 
  12. LIMITATION OF LIABILITY 
    1. TO THE MAXIMUM EXTENT PERMITTED BY LAW:
      • WE WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM OUR OBLIGATIONS UNDER THIS PLAN; AND 
      • OUR TOTAL LIABILITY UNDER THIS PLAN SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF YOUR PLAN INCLUDING TAXES.

THE LIMITATIONS IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY CAUSED BY OUR GROSS NEGLIGENCE, INTENTIONAL MISCONDUCT OR FRAUD.

 

  • No COD orders will be processed, prepaid modes of payment only.