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LENOVO ALL “OFFERS” GENERIC TERMS & CONDITIONS

 

These terms & conditions apply to the Offer/s as made by Lenovo India Pvt. Ltd. (“Lenovo” or “the Company”) to its end customer (“the customer”, “you”, “your”).

 

Validity – 17th August to 31st August

 

Please Read & Understand the Terms and conditions given below:

  • To avail this offer, eligible customers need to register on the online portal www.buyalenovo.com by agreeing to the terms and conditions of the offer. The website shall be open for registration only during the offer period and no further claims shall be entertained beyond the Offer Period as defined herein below.
  • For registration, you need to provide the serial number of the machine, your contact information and also upload the scanned copy of device purchase invoice, scanned copy of serial number which can be found on the outer box of the device. Incomplete, indecipherable or illegible information will not be considered and registration will be deemed invalid.
  • After successful completion of the registration process, the customer shall receive an automated registration email along with a ticket number. A second email intimation is sent out after validation of all documents. This includes the payment details for a valid registration, otherwise a rejection mail is sent for invalid registrations stating the reason for rejection of the ticket.
  • Lenovo collects personal information in relation to the Offer and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors and suppliers. By availing this Offer, customers agree to the terms of Lenovo’s Privacy Policy (available to view at www.lenovo.com/privacy/in/en).
  • Below is the TAT for the validation process:
    • The customer receives the warranty extension certificate within 11 working days of his registration (Subject to Validity clearance and &payment realisation)
    • Customers are updated about the status of the registration (Valid / Invalid / Work In Progress) within 2-7 working days post registration
    • After receiving the communication of validation and payment details (for valid registrations), customers must make the payment online or have to send a Demand Draft (DD) within the next 7 working days
    • If the DD/online payment is not received within 7 days the case is moved to WIP (work in progress). The customer is given a maximum period of another 3 days to send the DD failing which he registration is considered as invalid and hence rejected
    • Once the above case is moved from WIP to valid, the customer receives his warranty extension within 7 working days from the date the payment is received
    • The warranty extension certificate is emailed to the customer within 7 working days of receiving the payment
    • Validation timelines & process for illustration purposes as below:
  • For Escalations, issues/information customer can contact the Customer Support help line 080‐ 49064431 (Mon - Sat between 09:45 AM to 6:15 PM except on public holidays) or send an Email to redeem@buyalenovo.com
  • The extended warranty coverage for notebooks means extended ONSITE WARRANTY. The extended warranty shall commence from date of expiry of the one year LENOVO LIMITED WARRANTY applicable for the Product
  • The extended warranty coverage for AIOs & Desktops is an extended ONSITE WARRANTY. The extended warranty shall commence from date of expiry of the one year LENOVO LIMITED WARRANTY applicable for the Product
  • Lenovo Personal Computing Devices Services Agreement is applicable along with Lenovo Limited Warranty Statement. Lenovo PC Devices Services Agreement and Lenovo Limited Warranty Statement is provided along with the Product and/or available at www.lenovo.com/warranty
  • The offer is applicable on select products & MTM’s.
  • Lenovo will not entertain any direct enquiries from customer towards this offer. Queries need to be routed to the company’s Authorized Business Partners from whom the product has been purchased. In case of escalations please use the above given contact co‐ordinates.
  • Lenovo reserves the right to verify the sale at any point whenever Lenovo considers that there is any breach of the terms & conditions. In such cases, Lenovo has the right to refuse / discontinue the benefit of this offer
  • Lenovo reserves the right to cancel, change, modify or withdraw this promotion or its term and conditions without assigning any reason or giving any prior notice
  • Customers are not bound in any manner to participate in this offer and availing this offer is at the option of the Customer. Availing this offer constitutes acceptance of these terms and conditions. All Products of Lenovo are also available without the Offer, at the regular prices.
  • Consumer offers are NOT valid for any organizational purchases, educational institutes or special price clearance cases. Employees (and their immediate families) of Lenovo, Lenovo Distributors, Lenovo Resellers and their affiliates, associates, subsidiary companies, agencies or other companies associated with this promotion are ineligible to enter. Immediate family includes any of the following: spouse, ex-spouse, de- facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step- grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
  • These Offers cannot be clubbed or is not valid in conjunction with any other end‐customer offer run by Lenovo during the same / earlier period.
  • No cash or credit alternatives will be offered as part of this Offer
  • Lenovo does not accept any responsibility for misleading or incorrect information provided by a third party regarding this Promotion.
  • Lenovo as well as its associated agencies and companies are not liable for any loss (including, without limitation, indirect or consequential loss), damage, personal injury or death which is suffered or sustained (including but not limited to that arising from any person's negligence) in connection with the Offer. This excludes any liability that cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  • The maximum liability of Lenovo under the offer shall be limited to the cost of 2 years warranty upgrade pack. There will be no refund or liability of Lenovo due to any: Act of God including but not limited to natural calamity; pandemic; earthquake; tsunami; flood; or any man-made calamity (including war, coup, riots, bandh or strikes).
  • These offers are valid only till the availability of the stock of Products
  • The decision of Lenovo on any matters in relation to or arising from the Offer shall be final and binding.
  • All disputes would be subject to jurisdiction of courts in Bangalore, Karnataka.
  • The visuals shown as a part of the offer are only indicative and may not be the actual representation of the product. Lenovo makes every effort to ensure the accuracy of all information but takes no responsibility for any editorial, photographic or typographic errors.
  • Lenovo reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
  • In the event of any conflict or inconsistency regarding any instructions, rules and conditions on any advertising or promotional material relating to the promotion, these terms shall prevail over all such other instructions, rules and conditions. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo. ©2017 Lenovo. All rights reserved.

 

Lenovo Back To College Offer Terms and Conditions

  • The Lenovo Back To College Offer upgrades Warranty, Accidental damage protection, Premium care and Goodies as per below table.
  • Additional Offers For Note book Customers (WFH/LFH):
    • Pay Rs 4999 Get Canon Inkjet Printer E470 worth Rs.6299 
    • Get Airtel Broadband data for 1000 GB free
    • Pay Rs 4999 Get Lenovo 18.5” Monitor worth Rs. 6,400
    • Pay Rs 6999 Get Lenovo 21.5” Monitor worth Rs.10,400
    • Get Motorola Wireless Headset @ Rs.199 worth Rs. 3000 (Offer for only AIO & TDT Customers effective purchase from 15th July 2020 to 31st July 2020)
  • Additional Offer (Peace of Mind):
    • Pay Rs 1999 and get 1 Year additional warranty on your Lenovo laptop battery 
    • Pay Rs 999 and get 3 years Accidental Damage Protection worth Rs 6990
  • Lenovo Back to College Offer Period: This offer is applicable for purchases made from 11th July, 2020 to 31st Aug, 2020 or till the stocks last (limited period offer). The Product needs to be purchased from Lenovo Business Partners in India within this offer period. The online registration to avail this offer needs to be completed by 7th Sept 2020 on the offer website https://buyalenovo.com The Payment period is between 11th July 2020 to 12th Sept, 2020.

The offer is applicable on Ideapad 130, Ideapad 330, Ideapad 520, Ideapad S145, Ideapad 330s, ideapad S340, Ideapad 530s, Ideapad S540, Ideapad 720s, ideapad C340, Yoga 520, Yoga 530, Yoga 730, Yoga S730, Yoga C930, Legion Y 530, Legion Y 540, Legion Y730 Legion Y740 AIO & TDT OS & DOS machines.

  • The 3 year warranty is including 1 year onsite and 2years of additional warranty. And Customers registering for 3 Years of ADP can claim ADP once in 1 year for 3 years.

For customers who claim the warranty offers (Total of 3 years warranty (including 1 year base warranty)/ 1 year Premium care/1 year ADP ) a soft copy of the warranty certificate will be emailed to the customer within 11 working days (Post Validating the given documents) from the payment receipt. And Courier based offer will be fulfilled within 45 working days from the payment receipt.

 

Registration and payment terms:

 

  1. Customer needs to upload the documents as per the details given on the website
  2. Customer needs to make the payment as per the offer selected on the website
  3. Lenovo will verify the documents and the purchase and approve the selected offer only after receipt of the payment
  4. Incase the documents are not valid the amount received will be refunded back within 15 working days to the customer and the offer will not be activated for the said machine.
  5. Incase the documents are verified and found correct the warranty will be updated for the machine within 11 working days and hardware (Incase the offer has hardware included) will be despatched within 45 working days.
  6. Incase of any discrepancies in the documents submitted customer will be notified through e- mail and the customer needs to submit the correct/necessary documents within 7 working days from the date of notification.
  7. Incase the customer doesn’t make the payment at the time of registration for the offer, a ticket will be generated and mailed to the customer along with the payment link. The customer can use the payment link to make the payment within 3 days from the day of receipt of the link through email.
  8. If customer fails to make payment within 3 working days after the payment link is shared, then the registration is moved to “invalid” status
  9. To avail this offer, eligible Customers need to register on the online portal https://buyalenovo.com/offerRedemption.html by agreeing to the terms and conditions of the offer. The website shall be open for registration only during the offer period and no further claims shall be entertained beyond the Offer Period.
  10. The offer is applicable for machines purchased within 15 Months of Manufacturing date and invoiced between 11th July, 2020 to 31st Aug 2020 for the applicable MTMs.
  11. Offer is applicable on products purchased via offline, lenovo authorized online channels and www.lenovo.com
  12. Hardware delivery may depend on lockdown any region is in red zone will be delivered in later stage.
  13. Force Majeure states that company will not be responsible in delays due to natural calamities.
  14. Selected series are eligible to avail Lenovo Back to College Offer.
  15. This offer is applicable only on selected MTMs (models) of Lenovo products. For detailed MTM wise eligibility, please visit https://buyalenovo.com/offerRedemption.html

 

How to Use:

 

REDEMPTION & UNIQUE FEATURES:

 

  • The Protegent Antivirus software valid only for 1 Year from the date of activation
  • The Protegent Antivirus software unique features are Cloud Protection , Quick Installation, Fastest Scanning
  • Lenovo will share you the licence key along with the download link
  • The customer needs to download the software from the given link and put licence details given to him in user name and password form.
  • For any technical support, customer can contact Protegent toll free number available from 9.00 am- 9.00 pm except holidays and Sunday at 1800-102-5400

 

Airtel Broadband, 1000 GB Top Up T&C :

 

  1. Lenovo would extend Lenovo Offer to users post successful verification of authentic purchase
  2. Leads would be fulfilled basis network availability in said city & locality
  3. Speed Offered in copper wired area is between 2 - 40mbps and in fiber areas between 100mbps - 1gbps depending on the distance from exchange
  4. Activation Fee across all monthly plans is Rs. 1000. It’s not levied, if customer opts for long term plans. These Range across 3, 6 & 12 months. Further, on 6 & 12 month plan discount of 7.5% and 15% respectively is offered on plan amount.
  5. For such verified users, one time 1000 GB allotment for 6 months would be posted in the account free of cost, over and above the GB quota existing in said plan
  6. Above offer applies to Airtel Non Franchise business towns, except AP & Gujarat
  7. For AP & Gujarat, offer extended is Rs. 1000 off on first month bill. Total discount would be limited to first month base rental or discount amount shown, whichever is lesser. Example if Rental is 799 but discount is 1000, then the effective discount is 799. If Rental is 1499 but discount is 1000, then the effective discount is 1000 with 499 amount being chargeable to the customer account. The discount is not applicable on any annual rental/activation fee/top up selected. Only the first month basic rental is eligible.
  8. Offer would be added within 7 days of activation.
  9. The city operable by Airtel and also customer should use the same contact number which is registered under their existing offer in case they are existing user

Lenovo will not be responsible for any service related issues or money paid to airtel for the services subscribed by the consumer.