OPPOCARE+ For Reno4 Pro
OPPOCARE+ provides smartphone owners a professional, reliable, convenient, and trustworthy ‘After Sales Service’ solution along with other bundled benefits for smartphones (hereinafter referred to as “Offer”).
- Complete Damage Protection within 180 days from the date of activation.
- Free pick-up & drop for repairs in major cities* within the warranty period.
- Free Screen Guard & Back Cover.
- Platinum care-: 24*7 Hotline support.
- OPPOCARE+ is valid for all OPPO Reno4 Pro series (“Products”).
- Offer shall be valid across the territory of India.
- Offer shall begin from 05th August 2020 till 07th August 2020 both days inclusive (hereinafter referred to as “Offer period”).
- This offer is available on the products purchased through OPPO’s authorized online & offline stores.
- The purchase of the products through online platforms is subject to T&C’s hosted on their particular website.
- To get service please walk into the closest OPPO Authorized Service centers.
- To know the details of the nearby service center please call on 1800-103-2777 or check it on our official website: www.oppo.com/in and you can also connect us through Facebook, Twitter- @OPPOCareIN & Whatsapp-+91 9871502777.
Complete Damage Protection
- Any bulk sale to corporate(s), firm(s), or any other institute or individual shall not be eligible for this Offer.
- Every customer who has activated the Product during the offer period shall be eligible to avail complete damage protection offer by paying just 5% amount of the replaced spare parts+ Taxes as per the actual part value under GST implications+ service charges including taxes, this offer can be availed within 180 days from the date of activation.
- In the event of any damage except for the damages included in the exclusions mentioned hereunder, the user is required to submit (Not later than 48 hours from the time of damage) the device to OPPO Authorized service center and make sure that digital Repair/ Receiving sheet is generated failing which no claims shall be entertained by the Company.
This Plan will not cover:
- Any loss under mysterious circumstances including lost or stolen.
- Loss due to Intentional act or wilful neglect.
- Loss arising before/after the Coverage Period.
- Any damages occurred to the Covered Device prior to the activation.
- Loss arising due to unlawful acts including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack.
- Consequential loss of any kind or description including wear & tear, manufacturing defects.
- Your device is not economical to repair. Following an incident where your device has been damaged, your device may be deemed beyond economic repair. This means the estimated cost of repairing your device exceeds the replacement or market value of the device.
Verification of the documents
- Before availing the Offer, the customer will be required to hand over a copy of the invoice to the authorized service center, issued by the respective Online or Offline Outlet at the time of purchase of the Product and produce the original invoice along with the same for verification.
- The user must carry and handover a copy of ID Proof (Self-attested) to the Authorized service center issued by the government of India. Customer Information on invoice and ID card should match failing which no claims shall be entertained by the Company.
Free Pick Up & Drop
To raise a request, please call on OPPO hotline number-: 1800 103 2777.
- Pick and Drop services are available for the limited locations only in Major cities wherein YAANTRA has access or reach or covered under Yaantra territorial limits.
- TAT of this program is as follows-:
Type Major Cities Covered TAT
Delhi NCR, Mumbai, Pune, Chennai, Hyderabad, Ahmedabad, Kolkata and Bengaluru - 24 Hours
Lucknow, Indore, Jalandhar, Ludhiana, Varanasi, Madurai, Vadodara - 48-72 Hours
The required information for availing the service are-
- Name of the subscriber.
- City at which the device is required to be covered.
- Contact number and email id.
- Model name.
- Serial Number / Unique Identification Number / IMEI.
- Purchase date of the device.
- Free pick up & drop is only valid for repair services on Mobile Phones ONLY, not valid for accessories purchase.
- Free pick up & drop is only applicable for the devices under warranty period (365 days from date of activation). After the warranty period, this service shall be on a chargeable basis which shall be intimated to the customer.
Free Screen Guard and Back Cover Offer Details
In order to protect your OPPO Reno4 Pro (“Device”) from damages, our authorized service center is providing free screen guard and back cover.
Terms and conditions for availing this free service
- If there is no screen guard on the device screen, or the screen guard seriously scratched, damaged, have a bubbling, the service center will paste the original screen guard.
- The service center will provide a new back cover for the device, if finds that the user device’s back cover is faded, have scratches, damaged, dirty, difficult to clean, has bubbled, and handset without back cover.
- Offer valid at authorized OPPO service center only.
- Replacement of Back cover and Screen guard is applicable maximum up to 4 times per device in warranty tenure. (Maximum one in every quarter).
- OPPO India reserve rights to change or discontinue the offer at any time as per its sole discretion.
RENO4 PRO LUCKY DRAW CAMPAIGN
This offer shall be applicable only on the purchase of a new device i.e. “OPPO RENO4 Pro” and activated during the offer period as intimated by the Organizer.
- To participate in the Lucky Draw, participants shall fulfill the following requirements:
- Organizer reserves the right, at any time, to verify the validity, accuracy and truthfulness of the entries and participants (including a participant’s identity, age and place of residence) and to disqualify any participant who submits an invalid, false and/ or inaccurate information, or an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process.
- This Lucky Draw shall be valid for a period of 3 days, i.e. commencing from 5th August 2020 (00:00 AM) to 7th August 2020 (23:59 PM) (both days inclusive) (hereinafter referred to as “Offer Period”)
- By participating in this Lucky Draw, the participants unequivocally and irrevocably accept the Terms and Conditions of entry as specified herein or as may be updated/ amended by the Organizer from time to time.
- Participation in this Lucky Draw is voluntary. The Lucky Draw is open for all citizens of India only but excludes employees and the family members of the Organizer, it's associate companies, its advertising and promotional agencies, and its auditors / executing agencies or anyone else professionally connected with the above.
- Offer valid only on the purchase of new “OPPO Reno4 Pro” during the offer period i.e. from 5th August 2020 (00:00 AM) to 7th August 2020 (23:59 PM) (both days inclusive).
- Participants can either purchase “OPPO Reno4 Pro” via Pre-booking through the online platform shared by the Organizer (i.e. https://www.oppokash.com/offers/OPPO) or by directly purchasing the same from the market;
- Purchases made after 7th August 2020 (23:59 PM) will not be eligible for this offer;
- To participate in the Lucky Draw Participant has to Login on the application “OPPO Kash’’ Powered by Fishell through their Purchased & activated Mobile phone (i.e. OPPO RENO4Pro by inserting the SIM card) and fill in the mandatory information as mentioned therein within the Offer period;
- The Prizes won under this Lucky Draw shall be redeemed within a period of 34 days from the date of the closure of the offer period (“Claim Period”). The closing time to redeem the prizes is 10th September, 2020, 23:59Hrs. Post, the closure of claim period all coupons/prizes will become null and void;
- Any activation of device done after 7th August 2020 (23:59 PM) won’t be eligible for the lucky draw gift even if the phone was purchased during the offer period. (Activation refers to the device being activated with SIM before 7th August 2020 (23:59 PM).
- In case of any queries regarding the login application process, please send your queries to:
Application Name – OPPO Kash