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Terms & Conditions


  1. The Electronic Gift Vouchers is issued by Croma, Infiniti Retail Ltd (the Company).
  2. The Electronic Gift Vouchers can be redeemed online on and at Croma Stores except Croma Airport Stores.
  3. The coupon issued along with this voucher can be redeemed only on select category / product. Customer to receive the gift card and its related coupon within 24 – 48 hours of successful payment remittance.
  4. The Electronic Gift Voucher needs to be activated by sending SMS in the following format: GCACT<SPACE><16 Digit VOUCHERNUMBER><SPACE><6 Digit Pin No> to 7200666000 by the Recipient.
  5. If the customer chooses to purchase a Croma gift voucher via PAYTM then they will receive flight voucher worth Rs. 1000, valid for 6 months. Customer to enjoy this offer once a month. 
  6. No refund, early redemption request, replacement or cash back would be considered against the Electronic Gift Vouchers.
  7. This Voucher and its respective coupon should be treated like cash. Electronic Gift Vouchers can't be replaced or duplicated, if lost or stolen.
  8. Once Electronic Gift Vouchers are issued, the company will not entertain any request from anybody for its cancellation.
  9. For any queries, balance check and date of expiry please contact any Croma store / check balance on or contact our Croma care at 7207666000
  10. Should your purchase value exceed the value of the Electronic Gift Vouchers, the differential amount of such purchase should be paid using the other modes of payment available on the website.
  11. The Electronic Gift Vouchers has to be utilized in one single transaction and the balance will not be carried forward for the same.
  12. The Electronic Gift Vouchers will not be reloaded.
  13. Redemption of Electronic Gift Vouchers by its bearer shall be valid discharge of the company's liabilities in respect of Electronic Gift Vouchers.
  14. Any dispute need to be referred to the Company and the decision of the company shall be final.
  15. The Electronic Gift Vouchers is subject to applicable laws. The company and Electronic Gift Vouchers holder shall comply with all applicable laws promulgated by any statutory / judicial / competent authority from time to time in this regards.
  16. Any dispute relating to the Electronic Gift Vouchers shall be subject to the exclusive jurisdiction of courts at Mumbai.
  17. Infiniti Retail Ltd shall be entitled to amend these terms and conditions from time to time. Any change in these terms and conditions can be viewed on our Website and/or at any of the Croma stores.
  18. Contact for any bulk enquires of Electronic Gift Vouchers.