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Terms and Conditions

Valentine’s Day #BakeAHeartySurprise Contest



By following Croma Page on Facebook to enter the competition you are opting to receive CROMA marketing communications, but can opt out at any time by unliking the Croma page from your Facebook account. CROMA respects winners' privacy and is committed to collect, store or use personal data only for the purposes of this contest, in line with applicable data protection laws and in accordance with its stated Privacy Practices. CROMA will not share or sell any personal information provided by means of this Contest but may transfer entrants' personal information to CROMA affiliated companies. The information provided to the CROMA will not be held for longer than is necessary for the purpose of processing entry to the Contest.


Participation instructions:

  • Contest period is 14th February 2020 uptill 11:59 pm.
  • Visit Croma Retail Facebook page submit your entries in the comments to contest post
  • Use #BakeAHeartySurprise with the relevant entry comment in the contest post.
  • Croma will post 1 contest post throughout the contest duration and Participant will have to share their Homemade Heart cake/cookies dish pictures with decorations and a selfie with cake/cookie and your loved one in the comment section for the participating in the contest using hashtag #BakeAHeartySurprise. The content post should be original.
  • There will be 1 contest winner who will be awarded goodies
  • The jury will select the winner based on the originality of the recipe/dish submitted from the relevant entries. The decision of the jury shall be final and binding
  • Decision of the Croma will be final and binding with regard to the Contest winner selection and prize and no correspondence will be entertained in this regard.
  • The contest period is upto 14th February 2020 (uptil 11:59 pm) Promotion Period’) and is applicable in India only.


 #How to participate:

  1. Visit Croma Retail Facebook page and submit your entries in the comment section of contest post.
  2. Use #BakeAHeartySurprise with your post in the comments section.
  3. Participant will have to share their Homemade Heart cake/cookies dish pictures with decorations and a selfie with cake/cookie and your loved one in the comment section for participating in the contest using hashtag # #BakeAHeartySurprise.. Entries without the hashtag will l not be considered for winner selection.
  4. There will be 1 contest winner, whose name will be announced basis contest performance. The jury will select the winner based on the originality of the recipe/dish submitted from the relevant entries. The decision of the jury shall be final and binding
  5. Minimum age to participate in this Contest is 18 years and the contest is open to all Indian citizens residing in India except the employees, temporary employment agency, suppliers and the family members of the Croma & CROMA, its associate companies, its advertising and promotional agencies and its Auditors and their associate companies (“Contestant”).
  6. By participating in this Contest, the Contestant deemed to accept unconditionally the Terms and Conditions of the Contest, including the CROMA's Privacy Statement set out below. All entry instructions form part of these terms and conditions.
  7. No Purchase required, and participation is optional.
  8. The contest will be hosted on Croma Retail Facebook page and will be conducted under the supervision of Croma Retail social media admins.
  9. A contestant can post multiple entries from one Facebook account.
  10. Relevant/Qualified entries would comprise of posts that include and fall within the ambit of the theme /contest given as stipulated in the contest positioning. CROMA has the sole discretion of identifying these entries.
  11. Winner shall be declared on the Croma Retail Facebook page after completion of the contest or within 40 days of the contest completion.
  12. All disputes relating to this contest shall be subject to the exclusive jurisdiction of Courts at New Delhi only.
  13. Croma is under no obligation to entertain or correspond for any clarification/query related to this contest.
  14. Croma shall not be responsible for any loss or damage, if it has to discontinue or cancel this contest in compliance with any law, ruling, order, regulation, requirement or instruction of any Central/State Government, or for any other unavoidable reason beyond their control. Participants shall be informed of such discontinuance/cancellation as soon as possible.
  15. Contest entries will be void where prohibited or restricted by law.
  16. Croma reserves the right, at any time, to verify the validity of entries, entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions may be accepted at Croma's discretion. Failure by Croma to enforce any of its rights at any stage does not constitute a waiver of those rights. Incomplete, indecipherable or incorrect entries are not eligible to win.
  17. Croma has the right to dismiss participant’s entry at its sole discretion including but not limited to pertaining any of the following conditions:
  • Violation of the minimum age limit required for entry in Contest
  • Use of false or other people’s personal information for entry.
  • Multiple entries using multiple accounts.
  • Using of any software program or unfair means or any other means to get added advantage over the other contestants.
  • Any other violation of terms & conditions of the Contest
  1. Croma reserves the right, in its sole discretion, to disqualify any individual if it finds to be tampering with the entry process or the operation of the Contest or to be acting in violation of these Contest terms or in an unsportsmanlike or disruptive manner. It is hereby clarified that any participant using any unfair means of participation in any manner whatsoever including but not limited to using of any software programs shall be disqualified and not be eligible for any prize.
  2. Winner will be notified via a Direct Message on Face book and shall be required to provide, within a week, an email address and phone number. Individual will be informed to mail required details like proof of national identity with Photo (Pass Port, Driving License, PAN Card etc.) and address proof etc.
  3. If the winner fail to contact Croma as set out in paragraph above, the email/direct message sent to the winner is returned as undeliverable or the winner declines the prize, the winner will be disqualified and a new winner will be considered in the same manner and notified as set out in paragraph above.
  4. Income tax, gift tax or any other statutory levies as may be applicable from time to time, arising out of the gift shall be payable by the winner. Croma is not liable for any of these charges.
  5. Entries received after the Closing Time will not be processed. Incomplete and/or incorrect entries and entries from third party agents or bulk entries will not be eligible. Croma will not be responsible for any entries that are not received by it, in full, for any reason, by the Closing Time, whether lost, delayed, corrupted or otherwise, and whether or not due to any technical difficulties or malfunctions.
  6. By sharing photographs/entries with detailed process the contestants grant to Croma a, non-exclusive, royalty-free license to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the photographs/entries in any manner as desired by the Croma. All the photographs /ideas /thoughts /content submitted during entries shall become the sole property of Croma and Croma shall be at liberty to use the entries, for advertisement or publicity without any further communication or consideration to the winner.
  7. It is strictly prohibited to post entries & photographs/post that contain expressions of hate, abuse, offensive photographs or conduct, obscenity, pornography, sexually explicit, hurting sentiments of any religion, community or country or any material that could give rise to any civil or criminal liability under applicable law or regulations or that otherwise may be in conflict with these Terms and Conditions or the Advertising Code or any statutory law of India. Further the contestant hereby confirms that he/she shall be entering his/her own views and posting original photographs/post taken by him to which CROMA does not subscribe and indemnifies the CROMA in personal capacity in all manner whatsoever against any action taken by the authorities. If it is found that the photograph/post posted is not original and copied from any other source or any other person is having the right over the photograph/post then that entry shall be treated as a void entry and that participant shall indemnify the CROMA and shall also be liable for any civil or criminal liability which may incur on the CROMA because of that reason.
  8. CROMA shall monitor, on random basis time, the entries and shall block the handle if in its opinion the same constitutes taking out personal vendetta or vengeance, provocative, vulgar, explicit, or any language depicting any hatred towards any person or country or race is posted by any participant.
  9. Contest prize will be delivered within 90 days after receiving the required documents from the winner.
  10. CROMA shall not be liable for any damage/loss of prize due to incorrect address or any other incorrect information/or any information not provided by the winner.
  11. CROMA shall not be liable for any complaints regarding the quality of the prize.
  12. The prize images used in the contest advertisements and promotional materials are only illustrative in nature and the actual prize may differ from the illustrative images.
  13. In the event of a death of the prize winner, no claim from the nominees or legal heirs of the prize winner will be entertained for receiving the prize.
  14. Prize is not transferable and no cash payment in lieu of the prizes will be made.
  15. The promotion is subject to force majeure conditions.
  16. CROMA is under no obligation to entertain or correspond for any clarification/query related to this activity.
  17. CROMA reserves the right to use the winners’ names and contest entries for promotion and post-coverage of The Contest on Croma’s social media platforms and other platforms.
  18. CROMA, its agents and representatives, its parent companies, affiliates, subsidiaries, advertising, promotion and fulfilment agencies and legal advisors are not responsible for and will not be liable for (I) telephone, electronic, hardware or software program, network, Internet or computer malfunctions, failures or difficulties of any kind; (II) failed, incomplete, garbled or delayed computer transmissions; (III) any printing or typographical error in any material associated with the contest.
  19. The CROMA reserves the right to award an alternative prize in exceptional circumstances to vary, amend or withdraw this competition on reasonable notice..
  20. Limitation-of-Liability: Except when prohibited by law and to the extent that the negative consequences described below are the foreseeable results of matters within the reasonable control of the Promotion Parties and Facebook (the “Released Parties”) and are the direct consequence of negligence, the breach of these Official Rules or other defaults by any of them, the Released Parties are not responsible for any incorrect or inaccurate entry of information, human error, technical malfunction, lost/delayed data transmission, omission, interruption, deletion, defect, line failure of any telephone, computer or other network, computer equipment, software or any combination thereof, inability to access the Website, for the inability to upload or download any Promotion-related materials from the Website, if any, or for late, lost, damaged, misdirected, delayed, garbled, inaccurate, stolen, incorrect or incomplete Entries. The maximum liability of the CROMA shall be limited to the cost of the prize offered.
  21. The Released Parties are not responsible for any injuries, losses or damages of any kinds caused by the prize or resulting from acceptance, possession or use of a prize, or from participation in this Promotion. Note that insurance is not provided for the winners, and it is the winners’ sole responsibility for what may happen during the course of pursuing the promotion.
  22. Furthermore, except to the extent that any personal injury or death is caused by the Released Parties’ negligence or breach of these Official Rules and to the maximum extent permitted by applicable law each entrant agrees that the Released Parties shall not be responsible for any claims, losses, liability, and damages of any kind asserted against any of them, incurred, sustained, or arising in connection with participation in this Promotion or the acceptance, the use or misuse of any prize including but not limited to, any injury, death, damage, loss, or accident to person or property, or from the respective entrant’s breach of these Official Rules or any agreement(s).
  23. By participating in this Promotion, you agree that no claim shall be asserted against the CROMA, affiliates or any of their respective directors, officers, employees or agents in respect to any and all losses or injuries (including without limitation special, indirect or consequential losses), damages, rights, claims or actions of any kind whatsoever that result from your participation to this Promotion and/or your acceptance and enjoyment of the prize. You, moreover, agree to make no claim to Facebook and completely release Facebook in relation to the Promotion.
  24. Each entrant acknowledges and agrees that to the fullest extent permitted by laws, the Promotion Parties and Facebook, have the right to seek damages or other remedies from any entrant, responsible for such attempt, if any attempt to deliberately damage any website or undermine the operation of this Promotion would be made.
  25. However, you may choose to not disclose any information which as per your view is sensitive and confidential.
  26. This contest is not applicable for participants of Tamil Nadu.