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On-time Service

Onsitego’s machine learning algorithm enables auto approving

the service requests, reducing the turnaround time of the entire process.

 

 

WOW Service

In addition to offering impeccable service and repair, Onsitego consistently

delivers ‘Wow’ service experience. Your device is always treated with tender love and care it deserves.

 

 

What is the term of the service?

Onsitego Extended Warranty is applicable for up to 4 additional years after the expiry of the manufacturer’s warranty. However, the sum of the manufacturer’s warranty and Extended Warranty should not exceed 5 years.

 

Can I extend the warranty on my phone for 2 more years?

Onsitego Extended Warranty is available for 1 additional year on Mobile Phones and Tablets.

  

How many times will the device be repaired?

There is no limit on the number of Service Requests you can raise against Onsitego Extended Warranty. We will keep repairing the device till the total costs of all repairs do not exceed the value of the device. However, if for anyone Service Request, the cost of repairs is greater than the current/last available market value of the device, the device will be replaced. Replacement is provided in the form of a new or refurbished device or Croma Gift Card.

 

I changed my mind and I want to cancel the plan, can I get a refund?

While we will be sorry to see you cancel the plan, we can certainly refund the plan within 30 days of purchase of the plan, provided you have not already filed a Service Request.

 

What if the device cannot be repaired?

For brands that do not repair damaged parts or if the device cannot be repaired due to the unavailability of spare parts, Onsitego will provide you with an equivalent replacement device that may or may not be a new piece.

  

What if I do not want to avail of the Pick & Drop services, can I get the device repaired on my own?

In case Onsitego is unable to provide you with pick & drop services, you can get the device repaired on your own. Please keep in mind that Onsitego needs to be informed about the damage BEFORE submitting the device to the nearest authorized service centre.