Frequently Asked Questions
When can the Spills & Drops Protection plan be purchased for a device?
The Spills & Drops Protection plan needs to be purchased on the same day you purchase the device.
What is the tenure of the Spills & Drops Protection plan?
The Spills & Drops Protection plan is available for 1 year from the plan purchase date.
What does the Spills & Drops Protection plan cover?
The Spills & Drops Protection plan covers the entire device from all damage caused due to liquid spillage or accidental drop.
Does the customer have to pay anything at the time of raising a service request?
No, the customer does not have to pay anything at the time of raising a service request. If in case, the issue is out of the scope of the program, details and additional charges for repair will be shared with you before proceeding with the repair of the device.
How many times can the device be repaired under Spills & Drops Protection plan?
The plan can be availed once during the 1-year coverage period.
What if my device is beyond repair?
In case a device is beyond repair, under Spills & Drops Protection plan, replacement is issued to the customer based on the fair market value of the device. The fair market value is determined based on when the device was purchased, the purchase price mentioned on the retailer’s invoice and the depreciation amount for being in use for a certain period.
What is Fair Market Value? How is it calculated?
Every electronic device suffers a reduction in value because it has been used for a certain period. This reduction in value is due to depreciation. The fair market value is determined based on when the device was purchased and the purchase price that is mentioned on the retailer invoice.