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Why buy a Protection Plan?

Electronic devices are built with hardware parts that tend to wear out over time, and are partially covered under the standard brand (manufacturer) warranty plan. With the Spills & Drops protection plan available at Croma, you can keep your device protected and save heavy costs incurred on repairs.

Let us tell you more about our Spills & Drops protection plan:

Spills & Drop Protection Plan

Spills & Drops protection plan has got your full device covered from all possible accidental and liquid damage. Damage related repairs at best estimated rate available or replacement guaranteed at no extra charge! One time claim up to invoice value. Check for terms and conditions.

KEY FEATURES

Free pick up and drop service

Brand authorized technicians to diagnose and repair

High-quality repairs using genuine spare parts

Free repair support including labour and spares

Up to 40% Buyback on your device (only for mobile phones)*

Covers the entire body of the device

* Buyback is applicable only if the device is in working condition and all accessories are available along with the device at the point of buyback

CATEGORIES COVERED

Smartphones

Tablets

Laptops

Cameras

NOT COVERED UNDER THIS PLAN:

Plastic parts and accessories like charger, battery, earphones, cables, etc.

Any software issues due to viruses, data loss, etc.

Unauthorized repairs that may void manufacturer’s warranty

Any normal wear and tear occurring due to regular usage

Theft or Loss

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Customer Talks

Rahul Tribhuvan, Aurangabad

Highly appreciate the support provided by the team. My phone was fixed on time, as promised. It was picked up and dropped at my location after repair, so I did not have to worry at all. Overall, the service was fantastic!

Sachin Pardesi, Pune

It’s worth buying the plan. After experiencing your service, I can confidently say it’s a must-have! Service was top-notch and hassle-free.

Yohan Dasanla, Pune

Thank you for the great support. Your team understood the urgency and provided quick support. I would like to rate your services a complete 10 on 10.

Vvijendra Singh Gautam, Ghaziabad

I am happy with the quality work done by your team. I did not have to follow up even once. Work on done on time and to my satisfaction.

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Frequently Asked Questions

When can the Spills & Drops Protection plan be purchased for a device?

The Spills & Drops Protection plan needs to be purchased on the same day you purchase the device.

What is the tenure of the Spills & Drops Protection plan?

The Spills & Drops Protection plan is available for 1 year from the plan purchase date.

What does the Spills & Drops Protection plan cover?

The Spills & Drops Protection plan covers the entire device from all damage caused due to liquid spillage or accidental drop.

Does the customer have to pay anything at the time of raising a service request?

No, the customer does not have to pay anything at the time of raising a service request. If in case, the issue is out of the scope of the program, details and additional charges for repair will be shared with you before proceeding with the repair of the device.

How many times can the device be repaired under Spills & Drops Protection plan?

The plan can be availed once during the 1-year coverage period.

What if my device is beyond repair?

In case a device is beyond repair, under Spills & Drops Protection plan, replacement is issued to the customer based on the fair market value of the device. The fair market value is determined based on when the device was purchased, the purchase price mentioned on the retailer’s invoice and the depreciation amount for being in use for a certain period.

What is Fair Market Value? How is it calculated?

Every electronic device suffers a reduction in value because it has been used for a certain period. This reduction in value is due to depreciation. The fair market value is determined based on when the device was purchased and the purchase price that is mentioned on the retailer invoice.