- Set up by Laptop Tech experts
- One-time device Set-Up
- Device demo & Configuration,
- Accessories demo
- OS configuration
- Window activation – cannot use another app like MS office, defender etc
- MS Office activation if included with the product
- Software installation
- Freeware licensed versions on ask
- Required Drivers
- Hardware repair and replacement support
- Unlicensed software support and related issues
- Cost of software
- Any other service required that is not on the covered list
- Availability on the scheduled date
- Internet connection
EASY ACCESS TO EXPERTS FOR ALL YOUR TECH ISSUES
Avail hassle-free set-up and support services for your new and existing laptop.
Choose the right plan to keep your device up and running:
Free Set up service:
Want help with setting up your new laptop?
Got a new laptop and want to make sure you get the setup, right? We are here to assist you, so don't worry. It takes some effort to set up a new laptop, but once you’ve gotten it done, you can customise your laptop according to your requirement.
Get your basic needs covered.
Want to be sure you are making the most of your technology or need assistance setting it up? Now, utilizing and maximising your devices will be simple thanks to Tech experts!
Step 1: You will automatically receive a call from Croma for setting up an appointment for remote service once you have purchased the Laptop from Croma.com
Step 2: Our expert techie will connect with you remotely and help set up your device
What is not included in the plan:
Required from customer
Plan Tenure: Plan lapses within 7 days of a product purchase
Category Covered: Laptops of all brands except Apple
Is this service valid for all laptop brands?
This service is valid for all laptop brands except Apple.
When will you receive the service?
You will receive a call from Croma to set up an appointment for the remote setup assistance.
Do the plans cover hardware services as well?
No. This plan is restricted to activities required to set up your device (As mentioned in the covered points)
How much time will it take for the technician to complete the setup?
The time taken by the technician to set up the device completely depends on the internet connectivity and the list of free software downloads required.
What is the validity of the plans?
Once the set-up service is availed it is considered completed. The one-time free service will lapse within 7 days, after which it will be on a chargeable basis.