Terms and Conditions for Transacting
At and/or Dealing with Online Shopping Website www.croma.com
This document is an electronic record in terms of
Information Technology Act, 2000 and rules there under as
applicable and the amended provisions pertaining to electronic
records in various statutes as amended by the Information
Technology (Amendment) Act, 2008. This electronic record is
generated by a computer system and does not require any physical
or digital signatures.
This document is published in accordance with the provisions of
Rule 3(1) of the Information Technology (Intermediaries
guidelines) Rules, 2011 that require publishing the rules and
transacting and/ or usage of www.croma.com and sets out the terms and
conditions governing it and the disclaimer ("Terms
("Website") is owned and operated by INFINITI
RETAIL LIMITED, a company incorporated under the Companies Act,
1956(as amended from time to time) vide CIN-U31900MH2005PLC158120, having its
Registered Office at Unit No. 701 & 702, 7th Floor, Kaledonia, Sahar Road, Andheri East, Mumbai 400 069, hereinafter referred to as "Company"
[which expression shall, unless it be repugnant to the context or
meaning thereof, include its successor or successors and
All kinds of correspondence should be addressed to the
support office address as given above.
Use of this Website is regulated by the Terms & Conditions
provided herein. Your visit, dealing, transacting and/or
otherwise using this Website shall be treated as you
have read, understood and unconditionally accept these Terms & Conditions.
These Terms & Conditions shall be treated as a legally binding and enforceable
agreement between the Company and you. If you do not agree with any and/or all
of these Terms & Conditions, then you should stop dealing with and/or cease to
initiate and do any transaction on this Website.
The information, products and services including but not
limited to communications tools, forums, shopping services,
search services, offered on this Website or through other
mediums, whether now known or hereafter developed, is solely for
the User's information and subject to the User's acceptance
without modification of the terms, conditions and notices
contained herein and should not be considered as a substitute for
professional advice. User's use of the Website and/ or services
is subject to the additional disclaimers and caveats that may
appear throughout the Website. The Company, its affiliate
companies, associate companies, subsidiaries, consultants,
contractors, advisors, accountants, agents, partners and/ or
suppliers assume no responsibility for any consequence relating
directly and/or indirectly to any action and/or inaction that the
User take based on the information, services, Products (as
defined hereinafter) and other materials offered on this Website.
While the Company strives to keep the information relating to the
various Products offered on this Website accurate, complete and
up-to-date, the Company, its subsidiaries, affiliates, associate
companies, accountants, advisors, agents, consultants,
contractors, partners and suppliers cannot guarantee, and will
not be responsible for any damage and/or loss related to, the
accuracy, completeness or timelines of the information.
The Company may change, suspend and/or discontinue the
Product(s) at any time, including the availability of any
feature, database and content on the Website. The Company may
also impose limits on certain features and services and/or
restrict User's access to parts and/or all of the services
without notice and/or liability to the Users
In this Agreement (as defined hereinafter), 'Company'
and 'User' have been collectively referred to as
"Parties" and individually as "Party".
The words and phrases used in these terms are defined as
under unless repugnant to the context or meaning thereof:
shall mean agreement between the Company and User with terms
and conditions as provided herein and includes the Privacy
Policy, Disclaimer and all the schedules, appendices and
references mentioned herein with all such amendments as
effected by the Company from time to time.
shall mean Infiniti Retail Limited.
Policy" shall have the meaning ascribed to it in Clause IX.
Shipping Service" shall have the meaning ascribed to it in
Majeure Event" shall have the meaning ascribed to it in
shall mean any good and/or service offered for sale on the
Website for consideration.
Policy" shall have the meaning ascribed to it in Clause XIII.
Policy" shall have the meaning ascribed to it in Clause VIII.
& Conditions" shall have the meaning as ascribed hereinabove.
/ "Users" shall mean any person/persons and/or legal
entity(ies) who visits, uses, deals with and/or transact at www.croma.com
in any way.
shall mean www.croma.com,
a website owned and operated by the Company for facilitating
Any person who is above eighteen (18) years of age,
transacting in Indian Rupees and competent to enter into valid
contract under the Indian Contract Act, 1872 shall be eligible
to visit, use, deal and/or transact at the Website. If User is
not competent to inter into valid contract then User is
prohibited to visit, use, deal and/or transact at the Website.
Your visit, dealing and/or transaction at the Website shall be
treated as your representation that you are competent to enter
into valid legal contracts under the Indian Contract Act, 1872.
User agrees to be financially responsible for all of
User's use of the services and access of the Website (as well
as for use of User's account by others, including without
limitation minors living with User). User warrants that all
information supplied by User in using the services and
accessing the Website, including without limitation User's
name, email address, street address, telephone number, mobile
number, credit / debit card and/ or any other payment
instrument number and other payment details is correct and
accurate. Failure to provide accurate information may subject
the User to civil and criminal penalties. This Agreement is
void where prohibited by law, and the right to access the
Website is revoked in such jurisdictions.
- Amendment of Terms
The Company is entitled, at its sole discretion or as may
be required by law, to amend these Terms & Conditions
anytime without any prior intimation to anybody. User shall be
responsible for reviewing and becoming familiar with any such
modifications/amendments from time to time and shall be bound
to this Agreement as amended by the Company from time to time.
Use of the services by User following such notification
constitutes User's acceptance of the Terms and conditions of
the Agreement as modified
- Website Content
The Website and its contents shall only be used in
accordance with the terms of the Agreement. All
Products/materials displayed and/or performed on the Website
are protected by patents, copyright, trademark, trade secrets
and other intellectual property rights owned by the Company (as
applicable), its subsidiaries, affiliates, associate companies,
accountants, advisors, agents, consultants, contractors,
partners, and/ or suppliers. User shall abide by all copyright
notices, intellectual property rights, information, and
restrictions contained in any content accessed through the
The Website is protected by copyright as a collective
work and/or compilation, pursuant to Indian Copyrights laws,
international conventions, and other worldwide copyright laws.
The Company undertakes to review all claims of copyright
infringement received and remove the Content deemed to have
been posted or distributed in violation of any applicable laws.
The Company requests that, according to standard
practice, if a User uses any information available on the
Website for any research that results in an article and/ or
other publication, the User lists the Company as a resource in
User's bibliography and the User shall take prior permission
and (i) give proper credit and ensure that the Company's
copyright notice appears on all copies; (ii) no documents or
graphics, including logos, available from the Website and/ or
Products are modified in any way.
User acknowledges that the Company may or may not
pre-screen Content, but that the Company and/ or its designees
reserves the right (but not the obligation) to pre-screen,
refuse or remove any Content and/ or Products from the Website
at any time, for any reason (including, but not limited to,
upon receipt of claims or allegations or complaints from third
parties and/ or authorities relating to such Content) and/ or
for no reason at all.
The Company neither warrants nor represents that use of
Products by User will not infringe the rights of third parties
not owned by or affiliated with the Company. Use for any other
purpose is expressly prohibited, and may result in severe civil
and criminal penalties. Violators will be prosecuted to the
maximum extent possible.
The Company's logos, product and service marks and/ or names
are trademarks which are owned by the Company (the "Marks").
Without the prior written permission of the Company, or its
appropriate affiliates, User agrees not to display and/or use
in any manner, the Marks. Nothing contained in this Website
should be construed as granting, by implication, estoppels, or
otherwise, any license or right in and/ or to the Marks without
the express written permission of the Company or such third
party. All other trademarks are the property of their
User's misuse of the Products, material and/or Marks on
the Website and in its contents, except as provided in this
Agreement, is strictly prohibited. User is advised that the
Company will aggressively enforce its intellectual property
rights in the Website and/ or services and its contents to the
fullest extent of the law, including by seeking appropriate
remedies including criminal sanctions solely at User's risk as
to costs and consequences.
- Registration Data
User shall be entitled to use the Website for any online
shopping transaction after getting him/her registered on the
Website after furnishing all relevant information relating to
User as sought on the Website. User shall be solely responsible
for the confidentiality of its User Id and Password.
User shall be solely responsible for the accuracy and
correctness of all such details/information given by User
during registration. The Company shall be entitled to cross
verify those details, if it deems fit. If the Company has
reason to doubt the correctness of any details/information
furnished by User or in case any information furnished by User
is found incorrect, false or misleading then the Company shall
be entitled to cancel or suspend the registration of User
permanently or for such period as the Company deems fit.
User shall not (a) select or use name, User ID, mobile
number and/or mail id, of another person with the intent to
impersonate that person; or (b) use a User id a name subject to
any rights of a person other than User without appropriate
authorization. The Company reserves the right to refuse
registration of, or cancel User id in its discretion.
In order to ensure that the Company is not violating any
rights User might have in his/her Information, User hereby
agrees to grant the Company a non-exclusive, worldwide,
perpetual, irrevocable, royalty-free, sub-licensable right to
exercise the copyright, publicity, and database rights (but no
other rights) User has in his/her Information, in any media now
or in future known, with respect to User's Information solely
to enable the Company to use the information User supplies to
the Company. The Company will only use User's Information in
accordance with the Agreement.
User agrees and understands that the Company shall not be
responsible in any manner whatsoever for:
- delivery of Product(s) at
wrong address furnished by User.
- any loss and/or damage
to User due to incorrect, incomplete and/or false information
furnished by User; or
- Any deficiency in
payment of consideration payable towards the Products
purchased on the Website.
The User shall further be liable to be prosecuted and/or
punished under applicable laws for furnishing false, incorrect,
incomplete and/or misleading information to the Company.
While placing an order, User shall not make multiple quantity
of same or different product spanning across multiple order in the
same day under the same name or group of companies id will be treated
as bulk order and Company reserves its right to cancel such bulk orders.
If at any time, it is found/observed that User has by misrepresentation
or any other way has ordered more than 3 units of a particular product,
it will amount to bulk order and the Company reserves its right to reject
such order(s) partly or fully. The fulfillment of order placed by the User
shall be subject to availability of the stock with the Company.
- Representations and Warranties
User represents and warrants that User is the owner
and/or authorised to share the information User gives on the
Website. User confirms that the information is correct,
complete, accurate, not misleading, does not violate any
statutory enactment, notification, order, circular, policy,
rules and regulations, is not injurious to any person and/or
- User undertakes to
indemnify and keep indemnified the Company and/or its
shareholders, directors, employees, officers, affiliates,
partners, associate/ subsidiary companies/entities, advisors,
accountants, agents, consultants, contractors, , partners and/
or suppliers for all claims resulting from detail/information
User posts and/or supplies to the Company. The Company shall
be entitled to remove any such detail / information posted by
User without any prior intimation to User.
- User understands that
the Company does not have any control on accuracy of
information / detail submitted by anybody on the Website and
therefore agrees that the Company shall not be responsible for
any loss, damage, cost, expenses etc due to inaccuracy of any
detail / information submitted by User or anybody else on the
- User agrees and
undertakes that she/ he shall be solely responsible for
his/her Information and confirms that information submitted by
- is correct, complete,
relevant and accurate.
- is not fraudulent.
- does not "stalk" or
otherwise harass another user;
- does not and shall not
infringe any third party's intellectual property, trade
secret and/or other proprietary rights and/or rights of
publicity and/or privacy.
- shall not be
defamatory, libellous, unlawfully threatening and/or
- shall not be indecent,
obscene and/or contain pornography and/or contain any thing
which is prohibited under any prevailing laws, rules &
regulations, order of any court, forum, statutory authority.
- shall not be
seditious, offensive, abusive, liable to incite racial,
ethnic and/or religious hatred, discriminatory, menacing,
tortuous, scandalous, inflammatory, blasphemous, in breach
of confidence, in breach of privacy and/or which may cause
annoyance and/or inconvenience.
- shall not constitute
and/or encourage conduct that would be considered a criminal
offence, give rise to civil liability, and/or otherwise be
contrary to the law.
- shall not be or
include material that is technically harmful (including,
without limitation, computer/ mobile viruses, logic bombs,
Trojan horses, worms, harmful components, corrupted data or
other malicious software or harmful data or any other code
or files) or other computer programming routines that may
damage, detrimentally destroy, limit, interrupt, interfere
with, diminish value of, surreptitiously intercept or
expropriate the functionality of any system, data or
- shall not create
liability for the Company or cause the Company to lose (in
whole or in part) the services of the Company's ISPs or
- is not in the nature
of political campaigning, unsolicited or unauthorized
advertising, promotional and/ or commercial solicitation,
chain letters, pyramid schemes, mass mailings and/or any
form of 'spam' or solicitation.
- is not illegal in any
- Further, the User
agrees and understands that the Company reserves the right
to remove and/or edit such detail / information.
User confirms that he/she shall abide by all notices
and all the terms and conditions (updated from time to time)
contained and mentioned herein.
- User undertakes and
confirms that User shall not use the Company's website,
services and/or materials therein for any purpose that is
unlawful and/or prohibited by the terms of the Agreement
and/or under any applicable laws, rulings, notifications,
orders of any court or statutory authority. User shall not use
the Website, services and/or materials therein in any manner
which could damage, disable, overburden and/or impair the
Website and/or any services therein and/or the network(s)
connected to the Website and interfere with other Users use
and enjoyment of the Website and/or services therein.
- User shall not attempt
to gain unauthorized access to any service on the Website,
other Users' Account(s), Computer systems and/or networks
connected to the Website through hacking, phishing, password
mining and/or any other means(whether now known or hereafter
developed or invented). User shall not or shall not attempt to
obtain any materials or information through any means not
intentionally made available to User through the Website.
- User agrees and
understands that she/ he is responsible for all of his/ her
activity in connection with the services and accessing the
Website. User shall not obtain or attempt to obtain any
materials or information through any means not intentionally
made available through the Website and/ or services. Any
fraudulent, abusive, or otherwise illegal activity may be
grounds for termination of User's right to access the Website.
- User may not post or
transmit, or cause to be posted or transmitted, any
communication or solicitation designed or intended to obtain
password, account, or private information from any other User.
As a condition of use of this Website, User warrants to the
Company that User will not use this Website for any purpose
that is unlawful or prohibited by these Terms &
Conditions, notices and/ or by the applicable law. Also, User
must not harass, intimidate or impersonate other User's or use
any information obtained from the service in order to do so.
- Certain elements of the
Website will contain material submitted by other Users. The
Company disclaims its responsibility for the content,
accuracy, conformity to applicable laws of such material. Part
of the Website contains advertising/other material submitted
to the Company by third parties. Responsibility for ensuring
that material submitted for inclusion on the Website complies
with applicable laws is exclusively on the advertisers and the
Company will not be responsible for any claim, error, omission
and/or inaccuracy in advertising material. The Company
reserves the right to omit, suspend and/or change the position
of any advertising material submitted for insertion.
Acceptance of advertisements on the Website will be subject to
the Company's terms and conditions which are available on
- Store Pick Up Service
The Users shall pick-up the Product(s) within Forty Eight (48)
hours of receiving the Invoice on the Website from such stores of
the Company as may be selected by the User from the Store
locator ("Store") during the transaction on
the Website ("Store Pick Up Service"). In case
the Product(s) is not collected within the aforesaid stipulated
time, the Company may at its sole discretion cancel the order
at point of time and the money will be refunded in accordance
with the Refund Policy.
- An original valid Photo
ID of the User whose name is mentioned on the invoice from the
list of valid Photo ID's acceptable by the Company shall be
produced at the time of pick-up. The same will be scanned and
kept in the Company's records for any future references -
- Pan Card
- Valid Driving licence
- Election Card
- Passport Copy
- Aadhar Card
- Valid College ID (considered only for
- In case the Customer who placed an
order on the Website cannot visit the store of the Company for collecting
the Product,the User can send anybody with authority letter which would be
presented along with the said representative's photo identity proof;
- The User shall have to
visit the Store in case of any returns and/or refunds in
respect to the Product(s) which are purchased by the User by
availing the Store Pick Up Service option.
- The Company hereby
expressly states that any request from the User in respect to
any change in colour and/or model of the Products purchased by
the User through the Website shall not be accepted by the
- The order for purchase
of the Products placed by the User using the Store Pick Up
Service can be cancelled by the User at the Store on approval
by the Store manager on the sole condition that the User makes
a fresh purchase at the Store. Further, the amount paid by the
User for the cancelled order will be refunded to the User
after deduction of Two (2%) Percent (plus applicable taxes) cancellation fee
- The Refund policy of the
Website as set out in Clause XII of these Terms And Conditions
is applicable to Store Pick-up transactions as well. Further,
the refund will be done to the User's account as per the mode
of payment selected at the time of purchase of the Products.
Policy for Store Pick-up Transactions -
- The Replacement Policy
under the Store Pick Up Service will be applicable only in
respect to Music CD's, DVD's, gaming software and small
appliances only on account of inherent manufacturing defects
("Store Pick-up Replaceable Products "),
subject to fulfillment of the following conditions:
- The Store Pick-up Replaceable
Products must be presented for replacement within Four (4)
days of pick-up of the Products from the respective Store.
- The original invoice must be
presented at the time of replacement.
- The Store Pick-up Replaceable
Products must be returned in an undamaged and saleable
condition including all the accompanying accessories and
manuals. There should be no signs of external damage on
the packaging, including the original carton. The
Company's shall have the sole right to make a decision in
respect to the condition of the Store Pick-up Replaceable
Products which shall be final and binding.
- For further details, please refer
to the Exchange policy on the invoice or contact the
Customer Service Centre at 7207-666-000.
Pick-up Non-Replaceable Products -
- Products as desktops, laptops,
peripherals, gaming hardware, handy-cams, digital cameras,
mobile phones, fixed phones mp3 players, accessories,
large appliances, LCD's, TV's, home theatre systems and
other entertainment products.
- Any products sold under Special
offers or Promotional Schemes.
- Personal care products will not be
replaced for hygiene reasons.
- Free gifts will not be replaced
and/or covered under any kind of warranty.
It is expressly provided that if any Store Pick-up
Replaceable Products are not available with the Store, the
money shall be refunded to the User in accordance with the
Refund Policy of the Company as set out herein.
- Return Policy for Home Delivery
- All Products purchased
from the Website enjoy fifteen (15) days Return
- Any Product, purchased
from the Website, can be returned to the Company within
fifteen (15) days of delivery of the same to User by placing a
"Cancel Order" request by logging a call with Company's
Customer Care Centre by phone on 7207-666-000.
- Any Product purchased
from the Website can be returned to the Company only if the
Product supplied by the Company is damaged, defective or the
Product received is different from the Product that was
- The User shall ensure
that he/she does not accept the delivery of any Product whose
original packaging is damaged or tampered in any manner.
- In the event if User, on
removing the packaging of the Product, finds the Product is
damaged and/or defective and/or is different from the Product
that was ordered, User shall immediately intimate the
Company's Customer Care Centre about such damage and/or defect
and/ or difference and the Company shall arrange for the
replacement of the Product or refund of price of the Product
along with shipping charges, if any, collected by the Company
in the unlikely event of the Company being unable to replace
the damaged and/or defective Product. For any Refund or
Exchange / Replacement of Product the relevant provisions of
'Refund' and 'Exchange' shall apply as given herein.
- In case of Cancellation
(Return / Replacement) of order after delivery of the Product
to User, the Company will arrange pick up of the Product to be
returned. User will assist and cooperate fully to return the
Product with its manuals, booklets, warranty card,
accessories, freebies and packing materials or any other thing
which were delivered to User along with the Product being
returned. At the time of pickup the User will be provided with
acknowledgement of pick up by the Company's Logistical
Partner. User should retain the said acknowledgment and quote
or product the same in all his/her future communications with
the Company in this regard.
All free gifts, in original packing as delivered and
unused condition, must be returned along with the Product in
case of cancellation of order of the Product with which the
free gift(s) is/are given.
- Exchange / Replacement for Home
- In case the Product is
found having certain defect(s) immediately after delivery of
the same, User can request for exchange/ replacement of the
Product any time after delivery of the Product but not later
than fifteen (15) days from the date of delivery of the
Product (which do not require any demo/installation) or
fifteen (15)days from date of demo/installation (if
manufacturing/working defect is discovered at the time of
demo/installation for those Products which require
demo/installation), by placing 'Exchange'/ 'Replacement
Request' on the Website or by registering a call on the
Company's Customer Service Centre at 7207-666-000. In case any
free item delivered to User is found defective then the
Company shall arrange the replacement of the Free Item only
and the main Product shall not be replaced.
- In case User decides to
get replacement of the Product due to certain defect in the
Product as provided above, then the Company will arrange pick
up of the Product to be exchanged/ replaced. However, User
agrees to assist and cooperate to return the Product with all
its accessories, freebies, original packing materials and such
declaration duly signed by User as may be suggested by
Customer Service Centre while registering call for
- Subject to the
provisions as set out here in above, User hereby agrees and
understands that she/ he cannot return any Products purchased
on the Website at any Croma store. Products can be returned by
User only by registering lodging a 'Return' request' by
logging a call on the Company's Customer Service Centre at
- In case of any defect
arising after delivery of the Product or after
demo/installation of the Product as the case may be, such
defects will be serviced by the respective manufacturer/brand
in accordance with respective manufacturer's warranty terms.
- In case User opts for
replacement of the Product due to any defect at the time of
delivery or demo/installation of the Product, User will have
to ensure that the Product is returned in undamaged and
saleable condition including all accessories and manuals.
There should be no signs of external damage on the packaging,
including the original carton. Kindly refer to the Returns
sections on the Website for further detail on the Return
- 6. Pay-on-Delivery
- If you want to cancel the order,
please do so by calling at our call centre 7207-666-000 or
when our executive calls you up for the order verification.
- Once an order is delivered it cannot
be returned/cancelled in case of any (defect/damage in
transit/what you see is what you don't get) it could only be
- We would only be returning the
product in case we run out of stock and the remittance would
be done via cheque which would be delivered at the address
customer has put at the time of placing the order within
fifteen (15) days.
- All eligible refunds for 'Pay on
Delivery' transactions will be processed by issuing account
payee cheque in User's name as registered on the Website and
delivered to the billing address entered during the online
transaction effected by User on the Website and the cheque
will be dispatched to the User only after the Product(s) is
/are collected from the User's place with all its
accessories, freebies and original packing materials.
The User will be bound by the return policy of the
Company and shall not hold the Company liable for any loss that
she/ he may incur due to cancellation of the order.
No Warranty for Freebies
Free gifts given with any of the Product purchased from
the Website will not be exchanged and/or covered under any kind
It is expressly provided that if any Products are not
available with the Company for an exchange, the money shall be
refunded to the User in accordance with the Refund Policy of
the Company as set out herein.
The aforesaid terms and conditions in respect to
exchange/replacement by the Company shall be referred to "Exchange
- Payment Terms
User shall be entitled to use his/her valid credit / debit and/
or any other payment cards, online banking facility to make payment
against any transaction being effected at the Website. User shall be
bound to use his/her own credit / debit and/ or any other payment
cards, online banking accounts to make any payment. User undertakes
and confirms that he/she would furnish correct, complete and accurate
detail of credit / debit and/ or any other payment cards, online
banking accounts and shall be solely responsible for any cost, expense,
loss and/or damage which may suffer to User due to furnishing of wrong
detail/ information relating to his/her credit / debit and/ or any other
payment cards or online banking accounts.
User hereby agrees and understands that the facility of finance
by way of equated monthly installment ("EMI") is provided by banks
and/ or NBFCs and available on purchase of specific products. User
understands and agrees that for converting any Purchase Transaction
into EMI, the same is done by respective Banks and/or NBFCs and not
by the Company. EMI is at the sole discretion of the bank and/or NBFCs.
Any refund related to interest charged to the customer, should be dealt
with the issuing bank and/or NBFCs directly. For Paylater/deferred payment
option, the Company may need to provide the User's information to the third
parties to facilitate this payment option. Such third parties may contact
the User for documentation and payment. The User shall be solely liable
and responsible for the payments under this option and the Company shall
not be liable in any case for the incidental actions arising from the
delayed or non-payment under this option. The User is advised to read
the detailed Terms and Conditions before availing this payment option.
User expressly agrees and declares that the Company shall not be liable
for the loss of any nature whatsoever including without limitation indirect,
consequential, special and/ or incidental to the User arising, directly or
indirectly, out of decline of authorization for any transaction, resulting
from the User exceeding his/ her preset permissible payment limit under the
credit / debit and/ or any other payment cards and/ or online banking accounts.
The Company confirms that the detail provided by User in this regard
shall be kept confidential and shall not be disclosed to any third party
except to the extent required under the rules of any stock exchange and/or
by applicable laws, regulations and/or processes of any government authority
and/or in connection with any judicial process regarding any legal action,
suit and/or proceeding arising out of and/or relating to this Agreement.
Further, the Company actively reports and prosecutes actual and
suspected credit/ debit/ cash card fraud. The Company may require
further authorization from User such as a telephone confirmation of
User's order and/or other information. The Company's decision to require
further authorization is at the Company's sole discretion. The Company
reserves the right to cancel, delay, refuse to deliver, or recall from
the carrier any order if fraud is suspected.
The Company captures certain information during the order process,
including time, date, IP address, and other information that will be
used to locate and identify individuals committing fraud. If any order
is suspected to be fraudulent, all records will be submitted with or
without a subpoena to all law enforcement agencies and to the credit/
debit/ cash card company for fraud investigation. The Company will
cooperate with authorities to prosecute offenders to the full extent
of the law.
The Company shall take all reasonable precautions to protect the
information provided by the User. However, it is expressly provided
and accepted by the User that the Company shall not be responsible
in any manner whatsoever for any third party action which results
in the information provided by the User being exposed and/or misused
by such third party who accessed such information without any authorisation
from the Company.
- Placing a Pay-on-Delivery Order
- All items that have the "Pay-on-Delivery
" Icon except for large appliances like
air-conditioners, washing machines, televisions etc are valid
for order by Pay-on-Delivery. Add the item(s) to your cart
and proceed to checkout
- When prompted to choose a Payment
Option, select "Pay-on-Delivery"
- Once verified and confirmed shipment to
be processed in the time specified, from the date of
- You will be required to make payment by Cash or Card*
or Wallet to our Courier Partner, only at the time of delivery
of your order.
- Card* is accepted in Mumbai, Delhi and Hyderabad only
- Wallet- PayTM, freecharge, Citrus, payU money, MobiKwik, az,
MoneyonMobile are currently accepted by our courier partner
- Please make payment via above mode only at the time of
delivery and do NOT offer cheque or DD to the courier staff
- Your delivery address should be under
serviceable network of our courier partner. Please enter the
correct pin code to ensure delivery
- Your total purchase value/ transaction
value should not exceed Rupees Thirty Thousand (Rs 30,000/-).
- The User shall be liable to pay a fee
on all Pay on Delivery purchases as set out below
- Rupees One Hundred (Rs 100/-) on purchases having a
value upto Rupees One Thousand (Rs 1000/-);
- Rupees Seventy Five (Rs 75/-) on orders having a
value between Rupees One Thousand (Rs 1000) and Rupees Two Thousand
Five Hundred (Rs 2500); and
- Rupees Fifty (Rs 50/-) on purchases having a value
above Rupees Two Thousand Five Hundred (Rs 2500).
- Please do NOT pay for any additional
charges, i.e. octroi etc. to courier staff. Your invoice
amount is inclusive of all charges.
- Cancellation of Order before
Dispatch of Products by the Company
- The Company hereby
informs User that User's receipt of an electronic or other
form of order confirmation does not signify the Company's
acceptance of User's order, nor does it constitute
confirmation of the Company's offer to sell. The Company
reserves the right at any time after receipt of User's order
to accept or decline User's order for any reason. The Company
further reserves the right any time after receipt of User's
order, after prior notice to User, to supply less than the
quantity User ordered of any item. User's order will be deemed
accepted by the Company upon shipment of products or
performance of services that User has ordered as indicated by
the Company's servers. Title to goods and all risk of loss
passes to User upon delivery to the common carrier. The
Company may require additional verifications or information
before accepting any order.
- The Company shall have
the right to refuse or cancel any orders placed for Products
listed at an incorrect price, rebate or refund, or containing
any other incorrect information or typographical errors. The
Company shall have the right to refuse or cancel any such
orders whether or not the order has been confirmed and User's
credit/ debit/ cash card charged. If User's credit/ debit/
cash card has already been charged for the purchase and User's
order is cancelled, the Company shall immediately issue a
credit to User's credit/ debit/ cash card account for the
amount of the charge.
- User shall be entitled
to cancel an order of any Product, booked on the Website, by
placing a "Cancel Order" request, by logging
a call with Company's Customer Care Centre by phone on
Order" can be placed anytime after booking of order but
before status of order changes into "handed
over to courier" on the Website.
- Refund Policy
cancellation/exchange in accordance with above terms qualifies
for payment reversal / replacement of the Product depending on
availability of the Product and preference of User.
- All eligible refunds
against Cancellation of Orders by User before delivery of
Product to User will be subject to deduction of 2% plus
applicable taxes (Two Percent (2% plus applicable taxes)
of the Product Price already paid (Transaction value)
as Banking and Transaction charges and balance amount
would be processed for refund to the User. User understands
and agrees to such deduction by putting Cancellation
request for any Order before delivery of Product.
- Any eligible refund will
be initiated by the Company for credit into the same account
from where the payment was made by User, within seven (7)
working days of receipt of Request for Cancellation of Order,
in case of Cancellation before delivery of the Products, or
within 7 (Seven) working days after the Company's logistics
partner picks up the Product(s) from the User's place, in case
of Cancellation of Order after delivery of the Product(s). However,
it will be credited to User's bank /credit card/debit card account within
such time as taken by banking channels to process refund transaction. The Company
shall not be liable for any charges levied by the bank for processing of the refund
transaction and the same will solely be borne by the User.
- All refunds will be made out through crediting
the account from which the payments were made.
Fee Reversal - In case of Cancellation of any Transaction due
to any reason, whatsoever, and if there is any EMI Facility
availed by User in that particular Transaction then Interest
fee debited to User's card account shall be reversed in
accordance with the terms of the respective bank and User
shall have to contact its card issuing bank directly. The
Company recommends that User should inform the card issuing
bank for the cancellation of the transaction and follow up
with the said bank for the said refund.The refund of any Interest
depends upon the stage of the transaction when it is
cancelled and shall be done in accordance with the terms of
the card issuing bank. The Company shall not be responsible
for any delay or issues relating to refund of Interest
by respective bank.
The aforesaid terms and conditions in respect to refund by the
Company shall be referred to "Refund Policy".
- Gift Wrapping
- The User can also avail the Gift
Wrapping service on the Website in respect to any Products
purchased on the Website as gifts.
- The User shall be liable to pay the
gift wrapping charges which will be payable under the payment
- The User hereby agrees and accepts that
in case of cancellation and/or refund of the Product(s), the
gift wrapping amount will be refunded to the User subject to
the condition that the Product is in store and not in ready to
- This Clause pertaining to Gift wrapping
is not applicable on any large appliances including LCD, LED,
Refrigerator, Washing Machine, Dishwashers etc and on bulk
The Company may list various causes and/or organisations
on its Website for Charity purposes. The Users will have a
right to donate any funds towards such cause and/or
organisation during the processs of purchase of any Products.
The User may at its sole discretion choose to donate a
sum to any such cause and/or organisation. The User hereby
expressly agrees that in case of any cancellation/refund of the
order placed for the Products, the charity amount donated by
the User will not be refunded to the User.
The Company shall not be responsible and/or liable for
any issues that may arise from such donations made by the
On every purchase of the Products on the Website, the User will
be provided with a discount coupon worth a specific amount
which shall be redeemable by the User on future purchases on
the Website ("Coupon"). Any Coupon provided
during the year 2014, shall only be valid upto 30th June, 2014.
The User shall be entitled to use only One (1) Coupon per
transaction on the Website. Further, the maximum discount
available on any home delivery of the Products shall be Rupees
Two Hundred and Fifty (Rs 250)only and on Store Pick Up Service
shall be Rupees Five Hundred (Rs 500)only.
The Company shall exercise all possible measures to
ensure that any Product booked on the Website is shipped within
seven (7) working days from date of booking of order on the
Website subject to successful realization of payment made
against the said Order and availability of the Product(s).
However, User understands and confirms that the Company shall
not be held responsible for any delay in shipment of Product
due to circumstances beyond the control of the Company,
provided, the Company takes all required and necessary steps to
ensure shipment of the Product within above mentioned
We offer FREE SHIPPING for all our products except
for the order with a cart value of less than Rupees
Three Thousand (Rs 3,000) which will be subject to shipping
charge of Rupees Seventy Five(Rs 75) . Octroi charges, wherever
applicable, shall be borne and paid by the Company
and not to be borne by Customer.
In case User books Order of multiple Products in one
transaction, the Company would endeavour to ship all Products
together. However, this may not always be possible due to
Product characteristics and/or logistics' issues. If User
purchases multiple Products in single transaction, then all the
Products would be shipped to a single shipping address given by
User. If User wishes to ship Products to different addresses,
then User should book separate orders based on delivery
- Express Shipping
The Company hereby offers an Express Shipping service in order to ensure speedy delivery of the Products to its Users, within a day of placing the order on the website. ("3 Hours Delivery"). The terms and conditions for the Express Shipping Service are as set out herein below which are in addition to these Terms and Conditions -
- In order to avail the 3 Hours Delivery Service, the User shall, while purchasing the Products on the Website, have to select "3 Hours Delivery" option.
- On selecting the "3 Hours Delivery" option, the Products purchased by the Users shall be delivered within a duration of 3 Hours if the customer has placed the order between 11:00am to 6:00pm. If the customer places the order after 6:00pm the same will be delivered by 2:00pm next day, from the time the Invoice is generated.
- The 3 Hours Delivery Service shall be available in selected cities which are as set out on the Website.
- We offer FREE SHIPPING for all 3 Hours Delivery.
- In case of return of the Products delivered vide 3 Hours Delivery, the User can either drop in at any store of the Company in nearby vicinity or call the Company on Toll Free Number provided on the Website.
- In case the User calls on 7207 666 000, the Company's store team shall pick up the Products from the User.
- The Products once accepted by the User on delivery, the Company shall not be responsible for any breakage of the Products and the User shall not be eligible to make such claims.
- In case of return of the Products, the money shall be refunded to the User's account depending on the mode of payment selected by the User while purchasing the Product. It is expressly provided that the Company shall not refund any amount in cash.
- The 3 Hours Delivery Service applies to attempted delivery by the promised date. The Company shall not be responsible to provide the delivery on time if the User is not present at the delivery address to take the delivery of the Products.
- The Company shall exercise all possible measures to ensure that any Product ordered under the 3 Hours Delivery Service option is delivered within 3 hours as per the time slot from the time of placement of the order on the Website subject to successful realization of payment made against the said Order and availability of the Product(s). However, the User understands and undertakes that the User shall not hold the Company, responsible or liable for any delay in shipment of Product due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure shipment of the Product within above mentioned timelines.
- The terms and conditions of the Return Policy of Home Delivery (Clause VIII) and Exchange/Replacement of Home Delivery (Clause IX) and Refund Policy (Clause XII) shall apply to Products delivered under the 3 Hours Delivery option.
- Force Majeure
The Company shall not be liable for any failure and/or
delay on its part in performing any of its obligation under
this Agreement and/or for any loss, damage, costs, charges and
expenses incurred and/or suffered by the User by reason there
of if such failure and/or delay shall be result of or arising
out ofForce Majeure Event set out herein.
Explanation: "Force Majeure Event" means any event due to
any cause beyond the reasonable control of the Company,
including, without limitation, unavailability of any
communication system, sabotage, fire, flood, earthquake
,explosion, acts of God, civil commotion, strikes, lockout,
and/or industrial action of any kind, breakdown of
transportation facilities, riots, insurrection, hostilities
whether war be declared or not, acts of government,
governmental orders or restrictions breakdown and/or hacking of
the Website and/or contents provided for availing the Products
and/or services under the Website, such that it is impossible
to perform the obligations under the Agreement, or any other
cause or circumstances beyond the control of the Company hereto
which prevents timely fulfilment of obligation of the Company
- Warranty Disclaimer
User acknowledges that the Company has no control over, and no
duty to take any action regarding which User gain access to the
Website and/ or services; what Products, content User accesses
and/ or uploads, posts, emails, transmits and/ or otherwise
contribute via the Website and/ or services; what effects the
Products, content may have on User and/ or any third party; how
User may interpret and/or use the Products and/or what actions
User may take as a result of having been exposed to the
Products and/or content. User releases the Company from all
liability for User having acquired or not acquired Products,
content through the Website and/ or services. The Website and/
or services may contain, or direct User to sites and/ or
services containing, information that some people may find
offensive and/or inappropriate. The Company makes no
representations concerning any content contained in or accessed
through these websites and/ or services, and the Company will
not be responsible or liable for the accuracy, copyright
compliance, legality or decency, or durability of the products,
material contained in, or accessed or purchased through these
websites and/ or services. The services, Products, materials,
information, content, Website and/ or any software are provided
on an "as is" and "as
available" basis, without warranties of any kind, either
express or implied, including, without limitation, implied
warranties of merchantability, fitness for a particular purpose
or non-infringement except as provided in the Warranty Terms of
the said Products given by respective manufacturer of the said
Products. Some states do not allow limitations on how long an
implied warranty lasts, so the above limitations may not apply
Although the Company has taken adequate safeguard, the
Company makes no guaranty of confidentiality and/or privacy of
any communication or information transmitted on the Website
and/ or for the services and/or any web-site linked to the
Website. User's uses this Website and/ or services at his/ her
Changes are periodically made and added to Website and to
the information herein. The Company, its subsidiaries,
affiliates, associate companies, consultants, partners and/or
its respective suppliers may make improvements and/or changes
to this Website at any time.
The Website and/ or services contain views, opinions and
recommendations of users of the Website and/ or Services,
advertisers, third party information providers and
organizations. The Website does not warrant, represent and/or
endorse the correctness, authenticity, accuracy, completeness,
reliability and/or validity of any opinion and/or other
information displayed, uploaded, distributed, posted, emailed,
transmitted and/ or otherwise contributed through the Website
and/ or services by anybody other than the Company.
- Terms & Conditions for Exchange on Croma.com
- Customer can avail Exchange of his/her old product on Croma.com via Cashify.in
- Croma only acts as a facilitator for Exchange between customer and Cashify.in
- Cashify.in terms and conditions will be applicable for exchange of the customer's old product
- Customer need to complete his/her transaction on Croma.com to avail Exchange of his/her old product.
- The Exchange of the old product selected by customer during their transaction on Croma.com will be
completed by Cashify.in only after successful delivery of the Croma.com order to customer
- Customer will get the Exchange value of his/her old product selected for exchange directly from Cashify
and the Exchange value will not be deducted from customer's order on Croma.com against which he/she had opted for exchange.
- Exchange against any store pick up order will be similar to other delivery modes of Croma.com, and will be completed by
Cashify post successful collection of Croma.com order from store by customer. Customer cannot avail the exchange at the store
while collecting the order.
- For any queries related to Exchange/Buyback with Cashify, customer can contact Cashify on:
- Helpline: 9555-657-657
- Email: email@example.com