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  • Service Type: Laptop Support
  • Product Covered: 1 Laptops
  • Service Available: From the Date of Purchase
  • When to Purchase: Within 3 Years of Product Purchase

Specifications

  • Product Category

          • Sub Product Category Covered

          • Laptops

          • Service Category

          • Annual Maintenance Contract

          • Product Covered

          • Laptops

          • No. of Devices Covered

          • 1 Devices

            • Service Available From

            • From the Date of Purchase

            • Service Period

            • 48 Months

            • When to Purchase

            • Within 3 Years of Product Purchase

          • Manufacturer Details

            • Brand

            • Zip Care

            • Model Series

            • Not Applicable

            • Model Number

            • Not Applicable

          • Service Coverage Features

                • Accessories Covered

                • No

                  • Service Type

                  • Carry-In

                  • Service Includes

                  • Thorough demo & walkthrough of all features | Account activation | Applications & Software Installation*# | Hard disk partitioning | Basic setup as per requirement | Recovery drive creation which can be used to reset & re-install the windows operating system incase the system crashes | Transfer of data from old to new system | Outlook data migration | Unlimited in-person support at any Croma store across India | 2 home visits as and when required during the plan tenure | Full/Differential/Incremental Backup$ (Ensuring that all your important data is properly backed up in case of a disaster. Sit back, relax, and enjoy the peace of mind that comes with knowing your data backed up) | Troubleshooting & Software Maintenance support for additional Laptop at home | Installation of required drivers | Assistance offered for printer & internet router basic setup | Detection, clean up & virus/malware removal | Installation of necessary software# & updates

                  • Service Excludes

                  • Hardware repair and replacement support | Unlicensed software support and related issues | Cost of software/license | Cost of Hard Drive/RAM | Installation of unauthorized application | Laptops from brand Apple

                  • Cashless Service

                  • Yes

                  • Claim Type

                  • Setup

                  • Documents Required

                  • No Documentation Required

                    • Support Centre Contact Details

                    • 1800-570-0947

                    • Materials & Durability

                      • Aesthetics

                        • Brand Color

                        • Not Applicable

                        • Color

                        • NotApplicable

                      • In The Box

                        • Documents

                        • 1 x Warranty Documents

                        • Main product

                        • 1 x Service U

                        • Accessories

                        • Not Applicable

                        • Package Includes

                        • 1 x Service U, 1 x Warranty Documents

                        • Generic Name

                        • Service/Insurance

                      • Product Dimensions (Open)

                        • Dimensions In Inches (WxDxH)

                        • 00

                        • Dimensions In CM (WxDxH)

                        • 00

                      • Packaged Dimensions

                      • After Sales & Services

                            • Installation & Demo applicable

                            • No

                          • Company Contact Information

                            • Customer Support Number

                            • 18005727662

                            • Customer Support Email

                            • customersupport@croma.com

                            • Manufacturer/Importer/Marketer Name & Address

                            • Infiniti Retail Ltd: Unit No. 701 & 702,Wing A, 7th Floor, HDIL Kaledonia, Sahar Road, Andheri (East), Mumbai 400069, India

                            • Country of Origin

                            • India

                            • Country of Brand Origin

                            • India

                          • Croma Contact Information

                            • Customer Care Contact Person

                            • Grievance Officer

                            • Registered Name and Address

                            • Infiniti Retail Ltd. - Unit No. 701 & 702, 7th Floor, Kaledonia, Sahar Road, Andheri (East); Mumbai - 400069. India

                            • Customer Support Number

                            • 1800 572 7662

                            • Customer Support Email

                            • customersupport@croma.com

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                          Overview

                          ZipCare Maintain Lifetime Support for Laptop

                          This is a comprehensive software support plan till life of the device and includes services as below,

                          Demo, Setup & Configuration

                           

                            • Thorough demo & walkthrough of all features | Account activation | Applications & Software Installation*# | Hard disk partitioning | Basic setup as per requirement

                           

                          Creation of OS Recovery Drive

                           

                            • Recovery drive creation which can be used to reset & re-install the windows operating system in case the system crashes.

                           

                          Data Transfer & Management

                           

                            • Transfer of data from old to new system | Outlook data migration

                           

                          Assured Support

                           

                          • Unlimited in-person support at any Croma store across India

                           

                          Entire System Backup & Cloning (Windows Time Machine) Microsoft Certified

                           

                          • Full/Differential/Incremental Backup$ (Ensuring that all your important data is properly backed up in case of a disaster. Sit back, relax, and enjoy the peace of mind that comes with knowing your data backed up)

                           

                          Family Extended Support

                           

                            • Troubleshooting & Software Maintenance support for additional Laptop at home

                           

                          Printer & Networking Setup

                           

                            • Installation of required drivers | Assistance offered for printer & internet router basic setup

                           

                          Virus & Malware Removal

                           

                            • Detection, clean up & virus/malware removal | Installation of necessary software# & updates

                          *Licensed Software only | $ Portable device not included | # Software fee not included

                           

                          Reach out to us at 1800 570 0947 or email us at customersupport@zipcare.in. You can also visit your nearest Croma store or reach out to us through Tata Neu Help.

                           

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