Croma Cancellation & Return Policies| Croma
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CANCELLATION & RETURNS

–Mobile Phones

  1. DEFECTIVE/WRONG PRODUCT
    1. In an unlikely event of the product delivered being defective or being different from what was ordered, the return request must be raised within the applicable return window.
    2. Replacement is eligible only in cases of hardware related issues as certified by the brand in its technical report. Croma may request you to visit the nearest Croma store or an authorized brand service center to generate the technical report.
    3. No replacement will be offered in case of software-related issues. Customers will be requested to visit the nearest Croma store or an authorized brand service center for a resolution as per the brand’s warranty terms.
  2. DAMAGED PRODUCT/MISSING PARTS OR ACCESSORIES
    1. In cases when the product delivered is damaged, a replacement request should be raised within 48 hours of order delivery. Any request raised after the applicable replacement window will be rejected.
    2. The Croma team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever. 
  3. RETURNS
    1. The product to be replaced/returned must be in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
  4. Please note that once the applicable return window has been exhausted, customers will be directed to the nearest Croma store or an authorized brand service center for resolution as per the brand’s warranty terms.

 

–Laptops

  1. DEFECTIVE/WRONG PRODUCT
    1. In an unlikely event of the product delivered being defective or being different from what was ordered, the return request must be raised within the applicable return window.
    2. Replacement is eligible only in cases of hardware related issues as certified by the brand in its technical report. Croma may request you to visit the nearest Croma store or an authorized brand service center to generate the technical report. 
    3. Croma may request you to connect with the brand service team for an online trouble-shooting, to generate the brand technician’s report. Basis the technician’s report, the brand service team will resolve the issue online or arrange for the engineer to visit and facilitate the product repair or replacement as per the brand’s warranty terms.
    4. No replacement will be offered in case of software-related issues. Customers will be requested to visit the nearest Croma store or an authorized brand service center for a resolution as per the brand’s warranty terms.
  2. DAMAGED PRODUCT/MISSING PARTS OR ACCESSORIES
    1. The Croma team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever.
  3. RETURNS
    1. The product to be replaced/returned must be in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
  4. Please note that once the applicable return window has been exhausted, the customer will be directed to the brand service team for an online troubleshooting and the resolution will be provided as per the brand’s warranty terms.

 

–Tablets

  1. DEFECTIVE/WRONG PRODUCT
    1. In an unlikely event of the product delivered being defective or being different from what was ordered, the return request must be raised within the applicable return window.
    2. Replacement is eligible only in cases of hardware related issues as certified by the brand in its technical report. Croma may request you to visit the nearest Croma store  or an authorized brand service center to generate the technical report.
    3. No replacement will be offered in case of software-related issues. Customers will be requested to visit the nearest Croma store or an authorized brand service center for a resolution as per the brand’s warranty terms.
  2. DAMAGED PRODUCT/MISSING PARTS OR ACCESSORIES
    1. In cases when the product delivered is damaged, a replacement request should be raised within 48 hours of order delivery. Any request raised after the applicable replacement window will be rejected.
    2. The Croma team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever. 
  3. RETURNS
    1. The product to be replaced/returned must be in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and  all in-the-box accessories.
  4. Please note that once the applicable return window has been exhausted, customers will be directed to the nearest Croma store or an authorized brand service center for resolution as per the brand’s warranty terms

 

–Desktops

  1. DEFECTIVE/WRONG PRODUCT
    1. In an unlikely event of the product delivered being defective or being different from what was ordered, the return request must be raised within the applicable return window.
    2. Replacement is eligible only in cases of hardware related issues as certified by the brand in its technical report. Croma may request you to connect with the brand service team for an online troubleshooting, to generate the brand technical report. Basis the technician’s report, the brand service team will resolve the issue online or arrange for the engineer to visit and facilitate the product repair or replacement as per the brand’s warranty terms.
    3. No replacement will be offered in case of software-related issues. The resolution will be provided as per the brand’s warranty terms.
  2. DAMAGED PRODUCT/MISSING PARTS OR ACCESSORIES
    1. The Croma team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever.
  3. RETURNS
    1. The product to be replaced/returned must be in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
  4. Please note that once the applicable return window has been exhausted, the customer will be directed to the brand service team for an online troubleshooting and the resolution will be provided as per the brand’s warranty terms.

 

–Cameras

  1. DEFECTIVE/WRONG PRODUCT
    1. In an unlikely event of the product delivered being defective or being different from what was ordered, the return request must be raised within 8 Days of order delivery.
    2. Replacement is eligible only in cases of hardware related issues as certified by the brand in its technical report. Croma may request you to visit the nearest Croma store or an authorized brand service center to generate the technical report.
    3. No replacement will be offered in case of software-related issues. Customers will be requested to visit the nearest Croma store or an authorized brand service center for a resolution as per the brand’s warranty terms.
  2. DAMAGED PRODUCT/MISSING PARTS OR ACCESSORIES
    1. The Croma team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever.
  3. RETURNS
    1. The product to be replaced/returned must be in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
  4. Please note that once the applicable return window has been exhausted, customers will be directed to the nearest Croma store or an authorized brand service center for resolution as per the brand’s warranty terms.

–Television

  1. DEFECTIVE/WRONG PRODUCT
    1. In an unlikely event of the product delivered being defective or being different from what was ordered, the return request must be raised within 12 Days of order delivery.
    2. Replacement is eligible only in case of hardware related issue as certified by the brand. Croma team will align the brand’s technician visit from an authorized brand service center to generate a technical report.
    3. No replacement will be offered in case of software-related issues. A resolution will be provided as per the brand' warranty terms.
  2. DAMAGED PRODUCT/MISSING PARTS OR ACCESSORIES
    1. The Croma team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever. 
  3. RETURNS
    1. The product to be replaced/returned must be in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
    2. Return/Refund will not be eligible if the product has been opened by the customer before the installation. The packaging has to be opened only by the Croma delivery associate or an authorized installation partner.
    3. If the product is found in a non-working condition at the time of installation, the customer will have to get a job sheet from the technician stating the same. The replacement will be provided basis the brand technician’s report.
    4. For any product related issues, after the installation but within the return window, the customer will have to call the Croma Helpline number +91 7207-666-000 or write an email to customersupport@croma.com. Croma will align the brand technician’s visit within 2-3 working Days. The replacement will be provided only in case of hardware related issue as certified by the brand’s technician.
    5. Refund would be provided only in cases where the same product/model is not available in stock.
  4. Please note that once the applicable return window has been exhausted, Croma will align the technician visit within 2-3 working Days and provide resolution as per brand warranty terms.

 

–AUDIO (Home Theatres & Soundbars)

  1. DEFECTIVE/WRONG PRODUCT
    1. In an unlikely event of the product delivered being defective or being different from what was ordered, the return request must be raised within 12 Days of order delivery.
    2. Replacement is eligible only in case of hardware related issue as certified by the brand. Croma team will align the brand’s technician visit from an authorized brand service center to generate a technical report.
    3. No replacement will be offered in case of software-related issues. A resolution will be provided as per the brand' warranty terms.
  2. DAMAGED PRODUCT/MISSING PARTS OR ACCESSORIES
    1. The Croma team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever. 
  3. RETURNS
    1. The product to be replaced/returned must be in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
    2. Return/Refund will not be eligible if the product has been opened by the customer before the installation. The packaging has to be opened only by the Croma delivery associate or an authorized installation partner.
    3. If the product is found in a non-working condition at the time of installation, the customer will have to get a job sheet from the technician stating the same. The replacement will be provided basis the brand technician’s report.
    4. For any product related issues, after the installation but within the return window, the customer will have to call the Croma Helpline number +91 7207-666-000 or write an email to customersupport@croma.com. Croma will align the brand technician’s visit within 2-3 working Days. The replacement will be provided only in case of hardware related issue as certified by the brand’s technician.
    5. Refund would be provided only in cases where the same product/model is not available in stock.
  4. Please note that once the applicable return window has been exhausted, Croma will align the technician visit within 2-3 working Days and provide resolution as per brand warranty terms.

 

–Audio (Bluetooth Speakers)

  1. DEFECTIVE/WRONG PRODUCT
    1. In an unlikely event of the product delivered being defective or being different from what was ordered, the return request must be raised within 12 Days of order delivery.
    2. Replacement is eligible only in case of hardware related issue as certified by the brand. Croma team will align the brand’s technician visit from an authorized brand service center to generate a technical report.
    3. No replacement will be offered in case of software-related issues. A resolution will be provided as per the brand' warranty terms.
  2. DAMAGED PRODUCT/MISSING PARTS OR ACCESSORIES
    1. The Croma team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever. 
  3. RETURNS
    1. The product to be replaced/returned must be in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
    2. Replacement will be provided for products only in case of hardware related issue as certified by the brand.
    3. Refund would be provided only in cases where the same product/model is not available in stock.
  4. Please note that once the applicable return window has been exhausted, customers will be directed to the nearest Croma store or an authorized brand service center for resolution as the per brand’s warranty terms.

–Home Appliances (Refrigerators, Washing Machines, Air Conditioners, Dryers, Geysers, Vacuum Cleaners)

  1. DEFECTIVE/WRONG PRODUCT
    1. In an unlikely event of the product delivered being defective or being different from what was ordered, the return request must be raised within 12 Days of order delivery.
    2. Replacement is eligible only in case of hardware related issue as certified by the brand in its technical report. Croma team will align the brand’s technician visit from an authorized brand service center to generate a technical report.
    3. No replacement will be offered in case of software-related issues. A resolution will be provided as per the brand' warranty terms.
  2. DAMAGED PRODUCT/MISSING PARTS OR ACCESSORIES
    1. The Croma team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever. 
  3. RETURNS
    1. The product to be replaced/returned must be in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
    2. If the product is found in a non-working condition at the time of installation, the customer will have to get a job sheet from the technician stating the same. The replacement will be provided basis the brand technician’s report.
    3. For any product related issues, after the installation but within the return window, the customer can connect with Croma from the ‘My Account’ Section on  www.croma.com  or call the Croma Helpline number +91 7207-666-000 or write an email to customersupport@croma.com. Croma will align the brand technician’s visit within 2-3 working Days. The replacement will be provided only in case of hardware related issue as certified by the brand’s technician.
    4. Refund would be provided only in cases where the same product/model is not available in stock.
  4. Please note that once the applicable return window has been exhausted, Croma will align the technician visit within 2-3 working Days and provide a resolution as per the brand’s warranty terms.

 

–Home Appliances (Electric Chimney, Gas Stove, Hob, Water Purifier, Dishwasher, Built-in Microwave Oven, Microwave, OTG, Water Dispenser, Flour Mill)

  1. DEFECTIVE/WRONG PRODUCT
    1. In an unlikely event of the product delivered being defective or being different from what was ordered, the return request must be raised within 12 Days of order delivery.
    2. Replacement is eligible only in case of hardware related issue as certified by the brand in its technical report. Croma team will align the brand’s technician visit from an authorized brand service center to generate a technical report.
    3. No replacement will be offered in case of software-related issues. A resolution will be provided as per the brand' warranty terms.
  2. DAMAGED PRODUCT/MISSING PARTS OR ACCESSORIES
    1. The Croma team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever. 
  3. RETURNS
    1. The product to be replaced/returned must be in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
    2. If the product is found in a non-working condition at the time of installation, the customer will have to get a job sheet from the technician stating the same. The replacement will be provided basis the brand technician’s report.
    3. For any product related issues, after the installation but within the return window, the customer will have to call the Croma Helpline number +91 7207-666-000 or write an email to customersupport@croma.com. Croma will align the brand technician’s visit within 2-3 working Days. The replacement will be provided only in case of hardware related issue as certified by the brand’s technician.
    4. Refund would be provided only in cases where the same product/model is not available in stock.
  4. Please note that once the applicable return window has been exhausted, Croma will align the technician visit within 2-3 working Days and provide a resolution as per the brand’s warranty terms.

 

–Kitchen Appliances (Carry-in Products)

  1. DEFECTIVE/WRONG PRODUCT
    1. In an unlikely event of the product delivered being defective or being different from what was ordered, the return request must be raised within 12 Days of order delivery.
    2. Replacement is eligible only in case of hardware related issue as certified by the brand in its technical report. Croma team will align the brand’s technician visit from an authorized brand service center to generate a technical report.
    3. No replacement will be offered in case of software-related issues. A resolution will be provided as per the brand' warranty terms.
  2. DAMAGED PRODUCT/MISSING PARTS OR ACCESSORIES
    1. The Croma team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever. 
  3. RETURNS
    1. The product to be replaced/returned must be in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
    2. Replacement will be provided for products only in case of hardware related issue as certified by the brand.
    3. Refund would be provided only in cases where the same product/model is not available in stock.
  4. Please note that once the applicable return window has been exhausted, Croma will align the technician visit within 2-3 working Days or the customers will be directed to the nearest brand service center for resolution as per the brand’s warranty terms.

  1. DEFECTIVE/WRONG PRODUCT
    1. In an unlikely event of the product delivered being defective or being different from what was ordered, the return request must be raised within 12 Days of order delivery.
    2. Replacement is eligible only in case of hardware related issue as certified by the brand. Croma team will align the brand’s technician visit from an authorized brand service center to generate a technical report.
    3. No replacement will be offered in case of software-related issues. A resolution will be provided as per the brand' warranty terms.
  2. DAMAGED PRODUCT/MISSING PARTS OR ACCESSORIES
    1. The Croma team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever. 
  3. RETURNS
    1. The product to be replaced/returned must be in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
    2. Replacement will be provided for products only in case of hardware related issue as certified by the brand.
    3. Refund would be provided only in cases where the same product/model is not available in stock.
  4. Please note that once the applicable return window has been exhausted, customers will be directed to the nearest Croma store or an authorized brand service center for resolution as the per brand’s warranty terms.

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