FAQS

General Contest Questions

• How were the winners selected? Was it a lucky draw?
  Winners were selected via a lucky draw mechanism.
• When will the winners be announced?
  Winners will be announced on 21^st Nov at 3pm on https://www.croma.com/lp-shop-electronics-and-win
• Where can I find the list of winners?
  You can check the list of winners at https://www.croma.com/lp-shop-electronics-and-win
• How do I know if I have won? Will I be notified?
  You can check your name on the link https://www.croma.com/lp-shop-electronics-and-win. You will also receive a WhatsApp message on your registered number during purchase.
• Can someone else claim the prize on my behalf?
  Prizes have to be claimed only by the person who made the purchase with their valid documents. The prize is non-transferable

Tata Car and Hero Bike Prize - Related Questions

• What are the models of cars/bikes being given as prizes?
  The Car Models offered are:
• Tata Safari Smart MT Diesel from Tata Motors
  OR
• Tata Nexon Smart+ 1.2 Petrol from Tata Motors
  OR
• Tata Tiago (P) XE Petrol from Tata Motors

 

The Bike Model offered is Hero HF Deluxe Self Start Bike

 

• Can i choose the model?
  The prize includes a specific model, and downgrades are not available. You would be able to choose your preferred color as per availability with the dealer. Upgrades to a higher variant may be possible, subject to dealer availability and approval. In such cases, any additional costs, including gift tax, will be borne solely by the customer, payable directly to the dealer or relevant regulatory authorities.
• Can I exchange the prize for cash or another item?
  No, the gift can not be exchanged for cash or other items.
• Is the prize transferable to someone else?
  The prize is not transferrable. It will have to be claimed by the person who made the purchase using their name and details on the invoice or they will have to forsake the same if they don’t wish to claim the prize.
• What’s included in the prize? Do I need to pay anything extra?
  Croma will be paying the dealer for the ex-showroom prize of the selected model and also pay gift tax on behalf of the winner. Any additional overhead charges towards the on-road cost of the prize will have to be borne by the customer directly to the dealer. No payment has to be made to croma for claiming your prize.
• Can I upgrade the vehicle? How much will it cost me?
  You may be able to upgrade the vehicle variant but that will be solely at the discretion of the dealer basis availability and any additional charges will need to be completely borne by the customer directly to the dealer or related regulatory authorities.

Tax and Charges Questions for Tata Cars and Hero Bikes

• Are there any charges I need to pay to claim my prize?
  Croma will be paying the dealer for the ex-showroom prize of the selected model and also pay gift tax on behalf of the winner. Any additional overhead charges towards the on-road cost of the prize will have to be borne by the customer directly to the dealer. No payment has to be made to croma for claiming your prize.
• Will I have to pay taxes on the prize?
  As long as you are continuing with the same variant, you would not need to pay any gift tax. Croma will collect your PAN card details and pay the eligible gift tax on your behalf. In case of a change in variant, you would need to pay the difference amount in taxes incurred due to the change.
• What does Croma cover, and what do I need to pay for?
  Croma will cover the selected vehicle’s ex-showroom price and its gift tax only. Anything over and above that which includes RTO charges, insurance, etc will need to be borne by the customer.
• Why do I need to pay RTO, insurance, or other government charges?
  These are mandatory charges that need to be paid to the dealer to claim your vehicle and take it home.

 

 

Redemption Process Questions

 

• How do I claim my prize?
  If you are announced a winner, you will receive a WhatsApp Message confirming the same. You will also be called by the store staff from where you shopped. Once the winning is confirmed and you confirm your claim on the prize by agreeing to pay the overhead charges, croma staff will initiate the acquisition process of your . For Cars and Bikes you will receive a voucher and for the watch you will receive the product. Once the voucher/prize reaches the store, the store staff will call you again to schedule your visit and handover the prize post document validation.
• What documents do I need to provide to claim the prize?
  You will need to furnish your winning invoice, you Aadhaar Card and PAN Card copy to claim your prize.
• Can I claim my prize at any Croma store, or is it limited to certain locations?
  You voucher/ will only be sent to the store from where you had shopped during the event period.
• What happens if I can’t visit the store within the given dates?
  You will be given time until 25^th Dec to visit the store and claim your voucher/. Post the said date the voucher/e will be cancelled and returned as unclaimed.
• How will I get my gift voucher?
  You will receive your gift voucher at the croma store that contacts you post verification of your documents.

 

Contest Validity and Rules Questions

 

 

• What were the terms and conditions of the contest?
  The terms of the contest remain as mentioned on https://www.croma.com/tc-shop-electronics-and-win
• I shopped during the festival of dreams sale. Why wasn’t I selected as a winner?
  Winners have been selected by lucky draw basis eligibility.
• Is this contest valid across all Croma stores and online purchases?
  The contest is valid only on Croma store purchases not from croma.com or TataNeu
• What happens if I lose the voucher or the prize?
  Croma will not be responsible for any loss or damage of winnings post the handover procedure.
• Can I participate in future contests?
  Yes you can participate in future contests.

 

Communication and Support Questions

 

• I received a call/message about winning, but I’m not sure if it’s genuine. How can I verify?
  You can verify the same by visiting the link https://www.croma.com/lp-shop-electronics-and-win. You would also receive a WhatsApp message from Croma’s official channel to confirm the same. If there are still any further doubts you can reach out to the Croma store you shopped at.
• I didn’t receive a call or email even though I participated. What should I do?
  Only those who have won will be contacted. If your name is in the winning list rest assured you will be contacted. Incase you fail to receive any communication, you can reach out to the store you shopped at for further assistance.
• Can I talk to someone directly to understand the process?
  Your nearest Croma store would be the best place to get any and all assistance on the matter.
• I have a complaint regarding the contest. Who do I contact?
  You can reach out to the nearest Croma store and speak to the store manager with your complaint. You can also call the call-centre number and lodge your complaint.
• The store staff didn’t know about the contest when I asked. Who can help?
  You can connect with the store manager for all details. They will figure out all details for you and share the same when available.

 

Event/Ceremony-Related Questions

 

• Will there be an event or ceremony for the winners?
• Can I bring family members to the store when I claim the prize?
  We encourage you to bring your family along for the ceremony to celebrate your winnings.
• Will I get photos or any souvenirs from the ceremony?
  The Croma Team will click photos of the ceremony for record and use in propagation. You may click photos too on your personal devices.

 

Miscellaneous Questions

 

• What happens if I can’t claim my prize before the deadline?
  All prizes have to be claimed on or before 25^th Dec 2024. Failing to do so will terminate the winnings and return the same as unclaimed.
• Can I get a duplicate voucher if I lose mine?
  Croma will not be able to provide any duplicate vouchers or copies in case of any loss or damage.
• What should I do if I have trouble with the dealer during the car/bike claim?
  The dealer will help you in the best possible way to claim your winnings using the provided voucher. Incase of any untoward issues, you can reach out to the store manager for assistance.
• What should I do if the dealer doesn’t have the vehicle model I want?
  The dealer will acquire the selected model as per the voucher and assist you with the same.
• Will there be more contests like this in the future?
  We will always strive to bring more such contests to our customers in the future.
• When we will receive the calls for the winner announcement?
  You should receive a call from the Croma store you shopped at within 7 days of the name announcement.
• If a PAN card is not available for verification, which other documents are valid?
  PAN Card will be mandatory for the Car and Bike as they incur a Gift Tax that croma will pay on your behalf. Failing to furnish a PAN card would result into a cancellation of your winnings.
• Will the vehicles come with the insurance?
  The vehicle will come with all the regular benefits that the dealer would supply. Please note insurance charges have to be borne by the customer directly to the dealer.
• Do we have to pay any charges for the insurance?
  Yes, insurance charges will have to be borne by the customer and paid directly to the dealer.
• Can I choose a date to visit the store to complete the process as I will be out of town?
  Yes, you can choose a visit date in case you are out of town but you will need to claim your prize latest by 25^th Dec 2024.
• Can I get my watch delivered to my home rather than visiting the store to claim the prize?
  You will need to visit the store to claim your watch. We will not be able to ship it to your home as we will need to conduct procedure before we handover the prize.
• Can the watch be exchange?
  The watch model will be allocated at random and will not be available for selection or exchange.