Lifetime Service Assurance for your Electronic Gadgets| Croma

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Lifetime Service Assurance

Is your AC not cooling enough to make you feel comfortable?

Has your washing machine stopped functioning just when your maid quit?

Is your laptop unable to match pace of your work?

Or is your kitchen looking incomplete with an idle appliance?

Worry not. Just register a service request with us and we will reach out to brands on your

behalf to get the service done as soon as their service centers open.

Assured service for any brand, any product bought at Croma

After registration

Our team will call you within 24 hours for further details and update

Do you have any urgent problem which can be solved by expert over a call?

Check for our remote service assistance here

Detailed Terms & Conditions

1. What is Croma Lifetime Service Assurance (CLSA)?

Croma Lifetime Service Assurance (CLSA) is our effort to ensure every brand delivers its commitments to Croma customers. It is not an addition or an alternative to the Manufacturing Brand’s warranty. In order to avail this service, the customer has to contact us through store or call Croma Contact Center at 7207666000.

2. How will Croma deliver Assurance?

For a product delivered and installed at the customer’s premise (referred as “Home Delivery” product), service will be rendered at the customer’s premise. For a product purchased at store (referred as “Self Pick-up” product), the customer has to bring the product to the store for service. After the customer reaches out to Croma,

Croma will log the service request with the Manufacturing Brand.
The service request number will be shared with the customer through SMS. This number will be the reference for all future communication till the closure of the request.
For a “Home Delivery” product repair, Croma will arrange for the visit by the service technician of the Manufacturing Brand at the customer’s premise.
For a “Self Pick-up” product repair, Croma will facilitate pickup and drop between the store and the Manufacturing Brand’s service center.
Croma will ensure that the Manufacturing brand provides appropriate remedy for the product or its parts as per its service warranty terms.
Croma will keep track of the progress of the service request till closure of the request and update the customer on a periodic basis.
For a “Self Pick-up” product, the customer has to collect the repaired product from the store. Croma will intimate the customer through SMS and call, once it is ready for pick up after repair.
Charges will be applicable as per Manufacturing Brand’s service terms for repair, pick-up and delivery of any product.

3. What should you keep in mind for CLSA?

CLSA works for all products which are under Manufacturing Brand’s warranty.
Please ensure not to carry out any modification in the product, which violates Manufacturing Brand’s warranty terms and conditions.
The Manufacturing Brand’s assessment on the product working as per specifications will be binding.
The promise is only valid for the locations where respective brands service network is available within Indian Territory.

4. Some Legal Stuff

Non-fulfilment of any conditions set out in this document may cause the rejection of your request, hence solicit your co-operation to ensure we are able to provide you a perfect service experience.
Croma shall not be liable for delay or failure in providing the CLSA in the event of strike, natural calamity, government action, Act of God or any other cause beyond our control.
Croma shall not be liable for indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, inconvenience, mental or physical stress or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.
The device for which CLSA is applicable should not have any other Care Pack/Insurance or Insurance linked plan/Extended Warranty/Maintenance Contract, apart from the manufacturer’s warranty.
Any disputes arising in connection with this service shall be governed by the laws of India. The courts of Mumbai shall have the exclusive jurisdiction over disputes arising hereunder.
Full set of terms and conditions are available on www.croma.com
Croma reserves its right to change, amend, delete or withdraw any and all terms and conditions herein without any prior intimation to customer.