FAQ | Croma Electronics
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FAQs

FAQs

Order Support

Registration & My Account

How do I register on croma.com?

You can register at croma.com by following any one of the following simple ways:-

  •   1. By clicking Register on Home page.

    • Simply enter your "Email Address", create and confirm a "Password" to create your Croma online account.
    • After filling these mandatory fields, just click on "Proceed" to finish your Registration.
  •   2. Register while you shop for first time on croma.com

    • While you confirm your order in Croma's shopping cart, click on "Checkout" to proceed to the Email Login page.
    • On the Email Login page, enter your "Email Address" which you wish to keep for Croma online account and click on "Proceed" to register.
    • The password for your Croma online account will be sent to you through email. To change your password, please see "My Account" after Login.

What if I forget my account password, or wish to change it?

Can I change my account email id?

What is an Address Book?

Orders

How do I shop for an item on croma.com?

Shopping at croma.com is very easy. Once you click on "Add to cart" for the product you wish to purchase, follow these steps:-

  • Enter the Pin code of the address you wish to ship on the Pin code check page and click on "Proceed" to continue.
  • You would be taken to the Email login page if your delivery location is currently serviceable by us. Enter your Login details as requested and click on "Proceed" to go to your shipping details page.
  • On the Shipping Information page, enter the details of your delivery address and click on "Dispatch to this address" to see your order summary.
  • On the Order summary page, if the details are as per your expectations, click on "Proceed to payment" to go to Payment Information page.
  • On the payment page, choose a suitable payment option from Credit card, Debit card and Net banking. Click on "Pay now" after filling your payment details and confirm your payment.

Once your order has been placed, you will receive order details on website, email, and sms.

Can I book multiple orders at once?

Why am I not able to get my product shipped to my location?

How do I know that my order is confirmed?

Can I order any number of quantities of a particular item?

Shipping

How many days does it take to ship my order?

We will ship your order within 7 working days from the date of placing the order. For more information, please see Shipping information

How will the delivery be done?

Are there any shipping charges?

Does croma.com deliver outside India?

Can I buy online and pick delivery from the nearest Croma store?

How can I track shipping of my order?

What if my billing and shipping addresses are different?

Order Cancellation & Returns

If I am not satisfied with my purchase, can I cancel or return my purchase?

Yes, you can cancel or return a home delivery order

  • Your return request will be processed once your order is in '??Delivery in Progress' stage. Once you receive the order you can return it within 15days from the date of receipt. In case it is defective, damaged, dead on arrival or what you have ordered is what you have not get.

How can I cancel or return an order at croma.com?

How will I be reimbursed for the products I have cancelled or returned?

Till what duration of days can I return my order?

Which orders are covered under 'Return Policy' of croma.com?

Can I return an order at the Croma store?

Can I replace a purchased item?

Can I return or replace an item which I have bought at Croma store?

If I am returning an item, do I also have to return free item received along with it?

Payments

How do I make payment on croma.com ?

How do I pay using a credit/debit card ?

How do I make payment using Net Banking?

Can I make payment using Wallets?

What is Amazonpay?

How do I make payment using AmazonPay?

I'm having a problem with my Amazon Pay account or completing a purchase using my Amazon Pay account. What do I do?

What is Freecharge?

How do I make payment using freecharge?

What is Mobikwik?

How do I make payment using Mobikwik?

How do I make payment using PayTM wallet?

What is PhonePe?

How do I make payment using PhonePe?

What is an EMI?

When can you opt for EMI option for payment?

How do you pay using EMI option?

How do I make payment via Credit card EMI or Brand EMI?

With Croma credit / debit card EMI options, you can choose to pay in easy installments of 3, 6, 9, 12, 18*, or 24 months* with credit cards/debit cards from the following banks:

You may select Banks from the dropdown directly or select Brand EMI option and click on Pay Now. On the payment gateway page, please select Bank EMI and the respective bank with which you need to complete your EMI purchase or Brand EMI if there is any brand related offer on the selected product on your cart. Brand offer will be mentioned on the product.

Credit Cards:
  • • AMEX
  • • AXIS
  • • CITI
  • • HDFC
  • • HSBC
  • • ICICI
  • • INDUS
  • • KOTAK
  • • SBI
  • • YES
Debit Cards:
  • • Debit Card EMI is not available currently on croma.com.

*18 & 24 months EMI options are available only on selected banks.
There is NO processing fee charged for availing EMI payment option. On return or exchange, interest charged by the bank till that time will not be refunded by us.

You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.

Accurate interest rates and the amount charged by the bank for your credit card/debit card EMI scheme can be seen while placing an order using the EMI payment mode.

Examples and Calculations

The table below shows a representative rendering of EMI plans for a Rs 20,000 purchase on Croma paid using the EMI payment plan

Tenure
(months)
Loan
Amount
Monthly
Installment
Bank
Interest
Rate
Total Effective Price You Pay Interest Paid to
Bank
3 Rs. 20,000 Rs. 6,800.44 12.00% Rs. 20,401.33 Rs. 401.33
6 Rs. 20,000 Rs. 3,450.97 12.00% Rs. 20,705.80 Rs. 705.80
9 Rs. 20,000 Rs. 2,344.32 13.00% Rs. 21,098.89 Rs. 1,098.89
12 Rs. 20,000 Rs. 1,786.35 13.00% Rs. 21,436.15 Rs. 1,436.15

How is my EMI debited?

Is there an interest to be paid on this payment?

Will the available limit on the card reduce?

What happens if you wish to close the card account in the middle of the tenure?

Can you prepay the remaining amount in the middle of my tenure?

What if you cancel your order in the middle of tenure?

What is SnapMint EMI?

What is UPI?

What is Google Pay?

Do you provide Pay On Delivery payment option? How can I buy using Pay on delivery option?

What are the Terms & Conditions for Pay On Delivery payment?

Cancelling your Pay On Delivery Order?

Why can't I see the Pay on Delivery option on the payment page?

What is PayLater?

What is Redeem Points option on the payment page?

How do I redeem Citibank reward points?

How many Citi Reward points do I have?

What is the minimum number of points I can redeem in a single transaction?

Is there a limit to the number of reward points I can redeem?

Can I redeem reward points once the card is closed?

Can I club the reward points across multiple cards or transfer the points from one card account to another?

Do reward points accrued on my card expire?

What if I change my mind and do not want to redeem points post redemption (i.e. Card has been successfully debited)?

What happens if internet connectivity gets disrupted during payment transaction?

I am getting transaction status as pending but my account is already debited. What's happening?

Prices & Discounts

Why are prices different for same item for different delivery locations?

Prices for products are same for all locations.

Are the prices displaced on website same to Croma store prices?

Are there additional discounts available on bulk purchase?

Customer Services

How can I contact for queries regarding my online orders on Croma?

If you have any queries, kindly reach us on our 24 hours Croma Customer Care No. 7207 666 000

How can I contact for Croma store related queries?

PayLater

What is PayLater option on croma.com?

You can buy now the product of your choice and select to pay later by selecting any of the vendors listed with us. We currently have Lazypay & ePayLater.

How Do I Pay using LazyPay?

Is there any Maximum value Capping?

Yes, The maximum transaction capping value is Rs.10,000.

When do I need to pay back to LazyPay?

While we recommend you to pay LazyPay at the earliest after the transaction, you are required to settle payments at fixed intervals of time. A LazyPay statement is generated twice a month: (1) 16th of every month For all transactions between 1 15th Midnight. (2) 1st of every month For all transactions carried out between 16th 30th/31st of previous month. After the statement is generated, the payment must be made within 3 days to avoid late penalty charges. For more queries you can check here: //www.croma.com/tc-lazypay.

Where do I call for any queries?

For any general queries related to your transactions, contact LazyPay at: wecare@lazypay.in and Contact number 020 67314111 (Charges as applicable)

How Do I Pay using ePaylater?

1) Customer should be a registered customer of ePaylater. 2) Once you've added the desired items to your Croma shopping cart, proceed with your order as usual by entering your address. When you're prompted to choose a payment mode for your order, select 'PayLater' & follow these simple steps: a. Select ePaylater as payment option from dropdown. b. Enter your registered ePaylater email id & contact number and submit. c. Click 'Pay Now'

Is there any Maximum value Capping?

When do I need to pay back to ePaylater?

You will receive an intimation of the amount to be paid and the payment due date by email and SMS on the email id and phone number provided. You can make a payment by clicking on the payment link provided therein by ePaylater within 14 days. For more queries you can check here: //www.croma.com/tc-epaylater

Where do I call for any queries?

For any general queries related to your transactions, contact ePaylater at: support@epaylater.in or toll free number 18002000595.

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