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Registration & My Account
How do I register on croma.com?
You can register at croma.com by following any one of the following simple ways:-
What if I forget my account password, or wish to change it?
If you forget your Croma online account password, just follow these simple steps:-
If you wish to change your Croma online account password, please follow these simple steps:-
Can I change my account email id?
Unfortunately, the email id of your Croma online account cannot be changed once you have registered with us using the same.
What is an Address Book?
As a registered user on croma.com, you can create your own Address book which would save shipping information of previous orders. As a customer, you can select a shipping address from the Address book and proceed through checkout.
How do I shop for an item on croma.com?
Shopping at croma.com is very easy. Once you click on "Add to cart" for the product you wish to purchase, follow these steps:-
Once your order has been placed, you will receive order details on website, email, and sms.
Can I book multiple orders at once?
Sure! Multiple orders can be booked at one single time by simply adding them to your shopping cart. However, each order booked is subject to your delivery Pin Code being serviced by our delivery partners.
Why am I not able to get my product shipped to my location?
It is our endeavor to service all deliverable locations in India. However, your Pin Code may not support delivery because of the following reasons
How do I know that my order is confirmed?
As soon as you place your order,
Can I order any number of quantities of a particular item?
Of course! You can order any number of quantities for a particular item. The order limit, however, will be subject to the availability of stock at the time of placing the order.
How can I get gift card option online?
Sorry! Currently there is no option of accessing a gift card online on croma.com.
How many days does it take to ship my order?
We will ship your order within 7 working days from the date of placing the order. For more information, please see Shipping information
How will the delivery be done?
All orders are delivered through our reputed courier service partners.
Are there any shipping charges?
We offer FREE SHIPPING for all our products except for the order with a cart value of less than Rupees Three Thousand (Rs 3,000) which will be subject to shipping charge of Rupees Seventy Five(Rs 75) . Octroi charges, wherever applicable, shall be borne and paid by the Company and not to be borne by Customer.
Does croma.com deliver outside India?
No. Unfortunately, we do not deliver outside India at the moment. However, you are more than welcome to make your purchases from anywhere in the world, but please ensure the delivery address is within India.
Can I buy online and pick delivery from the nearest Croma store?
Yes, in your cart, please select Store Pickup as delivery mode to buy online and pick up at the store.
How can I track shipping of my order?
You can track the status of your recent purchases by clicking on the "My account" page as soon as you login to your account.
What if my billing and shipping addresses are different?
All products will be dispatched to the shipping address provided at the time of checkout.
Order Cancellation & Returns
If I am not satisfied with my purchase, can I cancel or return my purchase?
Yes, you can cancel or return a home delivery order
How can I cancel or return an order at croma.com?
Call our 24Hours Customer Care Helpline on 7207-666-000.
How will I be reimbursed for the products I have cancelled or returned?
All the payment reversals or refunds will be completed as per our Cancellations policy. The amount to be refunded will be processed to your bank account/card account within 3 working days. The payment will however reach your bank account based on your individual banks payment reversal processing timeline.
Till what duration of days can I return my order?
If you wish to return your home delivery order and claim a refund, you can raise a request from the time your order has been placed up to 15days after the order has been delivered to your place.
Which orders are covered under 'Return Policy' of croma.com?
Can I return an order at the Croma store?
No, currently we do not have a provision for you to return your order at Croma store.
Can I replace a purchased item?
Yes, you can get your order replaced if the purchased product fails to meet your expectations or you receive it in a damaged/not working condition.
For more details please see Cancellation and Returns policy.
Can I return or replace an item which I have bought at Croma store?
Unfortunately, at croma.com we can process only online orders.
However for store queries, kindly reach us at 7207-666-000
If I am returning an item, do I also have to return free item received along with it?
All the free gifts, packaging material, and supporting accessories would have to be returned along with the product.
In case you do not wish to return the free item, then a part of amount corresponding to the value of that gift item would be deducted from the total amount.
What is Croma credit/debit card EMI option ?
With Croma credit / debit card EMI options, you can choose to pay in easy installments of 3, 6, 9, 12, 18*,
or 24 months* with credit cards/debit cards from the following banks:
*18 & 24 months EMI options are available only on selected banks.
You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.
Accurate interest rates and the amount charged by the bank for your credit card/debit card EMI scheme can be seen while placing an order using the EMI payment mode.Examples and Calculations
The table below shows a representative rendering of EMI plans for a Rs 20,000 purchase on Croma paid using the EMI payment plan
How do I make a payment using credit/debit card EMI option?
Once you've added the desired items to your Croma shopping cart, proceed with your order as usual by entering your address. When you're prompted to choose a payment mode for your order, select 'EMI' & follow these simple steps:
Please note that the full amount will be charged on your card on the day of the transaction.
How to avail No Cost EMI by Bajaj Finserv?
Step 1- Check if the No cost EMI available on product detail page
What is SnapMint EMI?
The minimum cart value should be Rs. 5,000 and above. No Credit card is required. You will be prompted to enter the required details on the page when re-directed. Please check T & C before selecting SnapMint EMI.
How do I make payment on croma.com?
Currently, payment can be made through the following modes:-
How do I pay by UPI?
Will my bank details be stored by Croma?
No, as per our policy we do not store any bank details of a customer.
Do you accept International cards?
Yes, we are accepting International credit cards.
Do you provide Pay On Delivery payment option? How can I buy using Pay on delivery option?
Yes, croma.com offers an option to pay on Delivery for your orders.
Here are steps to place an order using Pay On Delivery option:
What are the Terms & Conditions for Pay On Delivery payment?
Cancelling your Pay On Delivery Order?
Why can't I see the Pay on Delivery option on the payment page?
We appreciate your business with us and try our best to ensure that you have a hassle free experience while shopping from croma.com. This is one of the key reasons that we provide you the "Pay on Delivery" option so that you can shop with complete peace of mind. However in order to prevent fraudulent transactions we have been forced to put in certain checks to qualify a Pay on Delivery purchase. These are as follows:
Can I pay for the product with Wallet Services?
Yes, you can pay for your purchases with any of the Wallet services listed below:
Note: Please ensure the Wallet has the amount required to complete the transaction, or add the required amount to it.
What are the Terms & Conditions for Amazon Pay on croma.com?
What is Amazon Pay on croma.com?
Amazon Pay is a payment service that provides you with an ability to use the payment methods already associated with your Amazon Account to make payments for goods or services on croma.com website or app. To make a payment, you can use any of the payment methods provided including the ones available in your Amazon Account.
How do I make a payment using Amazon Pay?
I'm having a problem with my Amazon Pay account or completing a purchase using my Amazon Pay account. What do I do?
We are sorry you are experiencing a problem with Amazon Pay. Here are some steps you can try:
What is Freecharge?
FreeCharge, a wholly owned subsidiary of Axis Bank Limited, is India's No.1 payments app. You must register with freecharge and open a Freecharge account ("Freecharge Account") in order to use the services.
How do I make payment using freecharge?
You can choose any of the payment options to make a successfully payment and placing the order. These sources like Credit Cards, Debit Cards, UPI, Net Banking, and Freecharge Wallet are available for same.
What happens if internet connectivity gets disrupted during payment transaction?
In such as case, if the payment was authorised by the bank no communication regarding the same was received by FreeCharge, the customer's account will get debited by the bank.
I am getting transaction status as pending but my account is already debited. What's happening?
This happens when the transaction response from the bank gets interrupted due to connection failure. Although such a case occurs rarely, you should drop an email with the payment details to freecharge.
What is PhonePe?
PhonePe is a payment solution which facilitates payments and acts as such by creating, hosting, maintaining and providing Services to you via the Internet. PhonePe provides its Services to customers through 'PhonePe' mobile payments application ("PhonePe App"), which acts as a container for various payment instruments including but not limited to Wallet. Debit/Credit card, Unified Payment Interface ("BHIM UPI") and External Wallets (hereinafter collectively referred to as "Services").
How do I make payment using PhonePe?
Registered users of PhonePe can use payment options available with PhonePe. In case the customer has saved the card details with the PhonePe Account, the same will also be available to make the payment easy.
I am getting transaction response as pending/declined but my account already debited. What to do?
This can happen due to interrupted connection failure. Kindly contact PhonePe for with payment details to help you.
Prices & Discounts
Why are prices different for same item for different delivery locations?
Prices for products are same for all locations.
Are the prices displaced on website same to Croma store prices?
All prices on the Croma website are similar to Croma store prices.
However, depending on your shipping location, the prices may vary as per the applicable local taxes.
Are there additional discounts available on bulk purchase?
Currently, we do not offer bulk purchase discounts on our website. For bulk/ corporate purchases please contact our institutional business team at firstname.lastname@example.org
How can I contact for queries regarding my online orders on Croma?
If you have any queries, kindly reach us on our 24 hours Croma Customer Care No. 7207 666 000
How can I contact for Croma store related queries?
For any queries related to Croma store, we request you to contact us on 24 hours Croma Customer Care No. 7207 666 000. For us to call you, please SMS 'Croma' to 56677.
What is PayLater option on croma.com?
You can buy now the product of your choice and select to pay later by selecting any of the vendors listed with us. We currently have Lazypay & ePayLater.
How Do I Pay using LazyPay?
1) Customer should be a registered customer of LazyPay. 2) Once you've added the desired items to your Croma shopping cart, proceed with your order as usual by entering your address. When you're prompted to choose a payment mode for your order, select PayLater' & follow these simple steps: a. Select LazyPay as payment option from dropdown. b. Enter your registered LazyPay email id & contact number and submit. c. Click Pay Now'
Is there any Maximum value Capping?
Yes, The maximum transaction capping value is Rs.10,000.
When do I need to pay back to LazyPay?
While we recommend you to pay LazyPay at the earliest after the transaction, you are required to settle payments at fixed intervals of time. A LazyPay statement is generated twice a month: (1) 16th of every month For all transactions between 1 15th Midnight. (2) 1st of every month For all transactions carried out between 16th 30th/31st of previous month. After the statement is generated, the payment must be made within 3 days to avoid late penalty charges. For more queries you can check here: //www.croma.com/tc-lazypay.
Where do I call for any queries?
For any general queries related to your transactions, contact LazyPay at: email@example.com and Contact number 020 67314111 (Charges as applicable)
How Do I Pay using ePaylater?
1) Customer should be a registered customer of ePaylater. 2) Once you've added the desired items to your Croma shopping cart, proceed with your order as usual by entering your address. When you're prompted to choose a payment mode for your order, select 'PayLater' & follow these simple steps: a. Select ePaylater as payment option from dropdown. b. Enter your registered ePaylater email id & contact number and submit. c. Click 'Pay Now'
Is there any Maximum value Capping?
Yes, The maximum transaction capping value is Rs.20,000.
When do I need to pay back to ePaylater?
You will receive an intimation of the amount to be paid and the payment due date by email and SMS on the email id and phone number provided. You can make a payment by clicking on the payment link provided therein by ePaylater within 14 days. For more queries you can check here: //www.croma.com/tc-epaylater
Where do I call for any queries?
For any general queries related to your transactions, contact ePaylater at: firstname.lastname@example.org or toll free number 18002000595.